This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Fixing issues while backing up jobs and transformations

When you upgrade the Atrium Integrator server, the Atrium Integrator server installer might fail to create a backup of some or all of your jobs or transformations. In the event of such a failure, follow these steps to ensure that you can access all your jobs and transformations from the Atrium Integrator server:

  1. View the details of jobs and transformations for which a backup failed. You can view the jobs and transformations from Atrium Integrator Spoon.
  2. Correct issues that have arisen with the jobs and transformations for which a backup could not be created.
  3. Create a backup of your jobs and transformations manually.
  4. Reinstate your jobs and transformations into the Atrium Integrator server.

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