This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Compatibility matrix

Consult the  BMC SOLUTION AND PRODUCT AVAILABILITY AND COMPATIBILITY UTILITY (SPAC) for the following system configuration information:

  • AR System server hardware platforms and operating system support
  • AR System server database support
  • BMC Atrium Core support
  • Java support
  • Mid tier web or application server, servlet engine, and browser support
  • BMC Developer Studio operating system and browser support
  • Virtual environment support
  • Screen reader support
  • Language offerings
  • BMC product compatibility
  • Changes in support from the previous release

The system requirements for BMC Remedy AR System also apply to BMC Remedy Approval Server, BMC Remedy Email Engine, BMC Remedy Distributed Server Option (DSO), BMC Remedy Encryption Performance Security, and BMC Remedy Encryption Premium Security.

To access the the compatibility matrix

  1. Navigate to BMC SOLUTION AND PRODUCT AVAILABILITY AND COMPATIBILITY UTILITY (SPAC) .
  2. Click BMC PRODUCT AND VERSION.
  3. In the Product Name field, select a product name; for example, BMC Remedy IT Service Management Suite.
  4. In the Product Version field, select a version number.
  5. Review the compatibility information listed in the tables at the bottom of the page.

    Note

    To access the product compatibility information on the Customer Support website, you must have a Support ID.

Known issues and incompatibilities

For known issues or potential incompatibilities between BMC products and products from other vendors, review the compatibility matrixes.

Related topics

Hardware requirements

Software requirements

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