BMC Service Request Management preinstallation procedures
The following information is provided:
Identity Request Management no longer supported
The Identity Request Management (IRM) module is no longer supported in versions 9.0 and later of BMC Service Request Management. However, IRM continues to be shipped for reference in version 9.0 of BMC Service Request Management.
For more information about the end of life of IRM, see Product announcements.
|1.||Prepare an application for installation||None.|
|2.||Compress the adapter components for Identity Request Management|
The AZ Compression utility is used for packaging the adapter components that Identity Request Management will use. This utility restricts and validates the folder structure that must be maintained to proceed with the compression.
Ensure that the folder structure described in this topic is observed before running the AZ compression utility.
|3.||Import the sample data when installing||Before starting to install or upgrade BMC Service Request Management, set the BMC.Asset data set accessibility to "writable." This is required if you want to import the sample data during installation. If you do not do this, an error is generated when the BMC Service Request Management installer attempts to import the sample data.|
|4.||Verify the RPC socket number|
Identity Request Management uses the RPC socket to communicate with the BMC Remedy AR System server. The default socket that is used by Identity Request Management is 390685. Before you run the installation wizard, you must verify that this socket is not in use by either the BMC Remedy AR System server or by any other application on the computer where the BMC Remedy AR System server is installed. If it is in use, you must reserve another socket. Verify the RPC socket in use.
|5.||Install Adobe Flash Player|
You must install Adobe Flash Player on every client computer that accesses the application. Otherwise, errors can occur when viewing data visualization fields.
You can download Adobe Flash Player from the Adobe website.
|6.||Temporarily deactivate BMC Remedy Encryption Security||If you activated BMC Remedy Encryption Security on the BMC Remedy AR System server, you must deactivate it before you install a product. Installing a product on an encrypted BMC Remedy AR System server is not supported. After completing the installation, you can reactivate BMC Remedy Encryption Security.|