This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

BMC Remedy ITSM Suite components and installers

The following image shows you where to install the BMC Remedy IT Service Management (ITSM) Suite components:

The following table lists the different components and installers you need to upgrade or install the BMC Remedy ITSM Suite.

Note

This list does not represent the order in which the installers must be run. Refer to the end-to-end steps for installing BMC Remedy ITSM Suite for information about the actual installation sequence.

ComponentInstallerAdditional information
BMC Remedy AR System
BMC Remedy AR System serverBMC Remedy AR System installer

Installs the following features:

The BMC Remedy AR System server installer installs the following features:

  • BMC Remedy AR System server
  • BMC Remedy Email Engine
  • BMC Remedy Approval Server
  • Assignment Engine
  • Flashboards

It also installs the following plug-ins:

  • AR External Authentication (AREA) LDAP
  • AR System Database Connectivity (ARDBC) LDAP
  • Web Services
  • Simple Network Management Protocol (SNMP)
  • Full Text Serach (FTS)
BMC Remedy Smart ReportingBMC Remedy AR System installerInstalls the BMC Remedy Smart Reporting console.
BMC Remedy Mid tierBMC Remedy AR System installer

Installs the following features:

  • BMC Remedy Mid Tier
  • Apache Tomcat JSP engine
  • (Windows only) BMC Remedy ODBC DLLs and driver for SAP Crystal Reports
  • (Windows only) ARWebReportViewer application

Note: Install BMC Remedy AR System server and BMC Remedy Mid tier on different computers.

BMC Remedy AR System clientBMC Remedy AR System installer

Installs the following features:

  • BMC Remedy Developer Studio (and the Localization Toolkit)
  • BMC Remedy Data Import
  • Atrium Integrator Spoon

Note: The Clients option is Windows only; it is not available for Linux or UNIX.

BMC Atrium Core
BMC Atrium CoreBMC Atrium Core installer

Installs the following features:

  • BMC Atrium CMDB
  • Reconciliation Engine
  • Normalization Engine

Note:

  • You cannot install BMC Atrium CMDB on a remote AR System server. You must install BMC Atrium CMDB on the computer on which BMC Remedy AR System is installed.
  • When you upgrade AR System server to the latest version, you must also upgrade BMC Atrium CMDB to the same version. BMC Atrium CMDB and AR System server must be always upgraded to the same version.
BMC Atrium Integrator server

Atrium Integrator server installer

Installs only the BMC Atrium Integrator server.

Note:

  • Install BMC Atrium Integrator server on the computer on which you have installed BMC Remedy AR System server.
  • When you upgrade AR System server to the latest version, you must also upgrade Atrium Integrator server to the same version. Atrium Integrator server and AR System server must be always upgraded to the same version
Atrium Integrator client

Atrium Integrator client installer

Installs only the Atrium Integrator client.

Notes:

  • The Atrium Integrator client is supported only on Windows.
  • You cannot install the Atrium Integrator client on the same computer on which the Atrium Integrator server is installed.
BMC Atrium Core Web ServicesBMC Atrium Core installer

Installs the following features:

  • BMC Atrium Core Web Services
  • BMC Atrium Core Web Registry

Note: Install BMC Atrium CMDB on a computer other than the one on which BMC Atrium Core Web Services and BMC Atrium Core Web Registry are installed. Also, install BMC Atrium Core Web Services and BMC Atrium Core Web Registry on the same computer.

BMC Configuration Drift ManagementBMC Configuration Drift Management installer  The BMC Configuration Drift Management (Drift Management) application runs on the BMC Remedy Action Request (AR) System platform and consumes configuration data stored in the BMC Atrium Configuration Management Database (CMDB) product. 
BMC Remedy ITSM applications
BMC Remedy ITSM core applicationsBMC Remedy ITSM Suite installer

Installs the following features:

  • BMC Service Desk (includes BMC Incident Management and BMC Problem Management)
  • BMC Asset Management
  • BMC Change Management
  • BMC Knowledge Management
Multi-tenancy fixesBMC Remedy ITSM Suite installerNote: During the installation, the Multi-tenancy Workflow Customization Information panel appears if you installed the 9.0 version of BMC Service Request Management.
BMC Service Level Management
BMC Service Level ManagementBMC Service Level Management installer Installs BMC Service Level Management Primary Server.
BMC Service Level Management CollectorBMC Service Level Management installer Installs BMC Service Level Management Collector.
BMC Service Level Management Collection PointBMC Service Level Management installer Installs BMC Service Level Management Collection Point.
BMC Service Request Management
BMC Service Request ManagementBMC Service Request Management installerInstalls BMC Service Request Management.

Data Visualization modules 

 

Upgrades Data Visualization modules.

Note: If you are upgrading from BMC Service Request Management 2.2.00 to BMC Service Request Management 9.0.00, you must also upgrade the Data Visualization modules used in the Request Entry Console and Visual Process views.

BMC Remedy ITSM Process Designer
Installing the Process DesignerProcess Designer server installerInstalls the Process Designer.
BMC Remedy Single Sign-On
BMC Remedy Single Sign-OnBMC Remedy Single Sign-On installer 
BMC Atrium Single Sign-On
BMC Atrium Single Sign-OnBMC Atrium Single Sign-On installerNote: Do not install BMC Atrium Single Sign-On on a computer on which you have installed BMC Remedy Mid tier or the BMC Remedy AR System server.
Tools and utilities
Best Practice Conversion UtilityBest Practice Conversion Utility installer

Note: Obtain the latest version of the BPCU and the hash file from the BMC Developer Network Community website.

BMC Remedy MigratorBMC Remedy Migrator installer

Note: Always download and install the latest BMC Remedy Migrator version available when you are migrating delta data.

Other components
Help systemHelpNote: To make Help available to the application's users, you must install it on a computer that is running a web server, which is typically a different computer from the computer on which the application is installed. Typically, you can install the Help system on the computer on which you have installed BMC Remedy Mid Tier.
Additional language packsRespective installers

You can install additional language packs during or after installation.

Minimum set of features needed to install other BMC products

The following table lists the minimum set of features you need when installing other BMC products:

ComponentMinimum features
BMC Atrium Core
  • AR System server
  • Approval Server
  • Assignment Engine
  • Atrium Integrator Spoon
  • Atrium Integrator
BMC Remedy ITSM
  • AR System server
  • BMC Atrium Core
  • Approval Server
  • Assignment Engine
  • Atrium Integrator Spoon
  • Full Text Search (FTS) Configuration if you plan to install BMC Knowledge Management
  • Atrium Integrator
BMC Service Request Management
  • AR System server
  • BMC Atrium Core
  • BMC Remedy Approval Server
  • Assignment Engine
  • Atrium Integrator Spoon
  • Atrium Integrator
  • BMC Remedy ITSM
BMC Service Level Management
  • AR System server
  • BMC Atrium Core
  • BMC Remedy Approval Server
  • Assignment Engine
  • Atrium Integrator
Was this page helpful? Yes No Submitting... Thank you

Comments

  1. Raj Hiremath

    BMC Remedy ITSM Process Designer : There is only one installer - PDICT and server components are no more separated. Please refer to upgrade steps page and correct this.What all things get installed should also be listed in the right column, again check for the upgrade page.

     

    -Raj

    Jan 07, 2015 08:22
  2. Marie Johnson

    Configuration Drift Management Installer is missing from this page

    Aug 04, 2015 10:09