This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

BMC Atrium Integration Engine installation issues

The following examples show workflow errors that you might encounter when you install the BMC Atrium Integration Engine:

UploadUtilityFiles(dukat,Demo,*****,0,D:\Program Files\AR System\AIE71p5\dukat-0\utility,) 20:21:15 
 Failed
 to copy addeiefields.exe file: The specified plug-in failed to 
initialize properly. Contact your AR System Administrator for 
assistance. 
 Failed to copy appspwd.exe file: Form does not exist on server 
 Failed to copy eiexfer.exe file: Form does not exist on server 
 Failed to copy db2helper.exe file: Form does not exist on server 
 Failed to copy filehelper.exe file: Form does not exist on server 
 Failed to copy rlohelper.exe file: Form does not exist on server 
 Failed to copy rlshelper.exe file: Form does not exist on server 
 Failed to copy xmlhelper.exe file: Form does not exist on server 

This issue occurs when the BMC Atrium Core installer fails to copy the BMC Atrium Integration Engine workflow utilities to the BMC Remedy AR System server directory. This workflow issue might cause errors when you create data mappings or data exchanges.

To resolve BMC Atrium Integration Engine installation issues

  1. Examine the BMC Atrium Integration Engine log file for import job error or other type of errors.
    If the log file does not contain any errors, the error might have occurred due to workflow issues.
  2. Manually copy the workflow utility files from the aie\utility\platformproductVersion subdirectory of the BMC Atrium Core installation directory to the subdirectory of the AR System server installation directory.

The following table lists the appropriate files to copy, depending on the platform you use.

 Workflow utility files for specific platforms

PlatformWorkflow utility files
Windows

Copy the following files to the AR System server installation directory:

  • addaiefields.exe
  • appspwd.exe
  • db2helper.exe
  • aiexfer.exe
  • filehelper.exe
  • rlohelper.exe
  • rlshelper.exe
  • xmlhelper.exe
UNIX and Linux

Copy the following files to the bin directory of your AR System server installation:

  • addaiefields
  • appspwd
  • db2helper, db2helper.sh
  • aiexfer
  • filehelper
  • Rlohelper, rlohelper.sh
  • Rlshelper
  • Xmlhelper

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