This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Activating application licenses

A license key is a value that enables you to activate a license. Licensing requirements vary, depending on which version of BMC Remedy AR System you use. Depending on the components that you use, you might need several licenses to activate an application. You must activate the licenses before installing the applications. You must know the host ID of the system running the applications when you request a license key.

To add licenses to BMC Remedy AR System 7.5.00 patch 003 or later, you can enter them into a form or import them from a file. Licenses are active as soon as they are added to the server.

Note

You cannot change the license type of a user to Fixed more than three times in one week.

If you have questions about licensing requirements, contact Customer Support.

To add a new application license

Tip

Add only one license key per application, but you should add enough user licenses for the various BMC Remedy ITSM applications that you are using.

  1. From your browser, log on to BMC Remedy ITSM.
  2. From the list of applications on the IT Home page, select AR System Administration > AR System Administration Console.
  3. In the navigation pane, select System > General> Add or Remove Licenses.
    The Add or Remove Licenses form appears.
  4. Click Add New.
  5. From the License Type field, select AR System Server.
  6. Enter 1 as the number of licenses.
  7. Enter the license key in the License Key field.
  8. Click Save.
  9. Add licenses whenever you need them from the Add or Remove Licenses page.
    1. From the list displayed, select the type of license that you want to add.
      The License Type field is updated with the license type that you selected.
    2. Select the number of licenses and enter the license key, if applicable.
    3. Click Add New.
  10. Click Generate License Usage Report to communicate license usage to your support and account representatives.

Note

Version 7.5.00 patch 003 and later of BMC Remedy AR System do not require keys for application licenses; keys are required only for BMC Remedy AR System server licenses.

To add licenses to BMC applications

Licenses are active as soon as they are added to the server. Ensure that you have your AR Server license key from BMC Customer Support.

  1. Log in as Demo to the AR System server (http://<midTierServer>/arsys/shared/login.jsp?/arsys).
  2. Open the AR System Administration Console by clicking Applications > AR System Administration > AR System Administration Console.
  3. In the AR System Administration Console, click System > General > Add or Remove Licenses.
  4. Copy the current host ID.
    You will use the host ID to create the AR System server license.
  5. Create the AR System server license:
    1. Click Add New.
    2. In License Type, select AR Server.

      Note

      You can add only one entry for each license type except for server licenses (multiple server licenses are distinguished from each other by license keys). To increase or decrease the number of licenses available for other license types, modify the entry.

    3. Enter 1 for Number of Licenses.
      0 indicates that the license is inactive.
    4. Copy the license key that you received from BMC Customer Support into the Key field.
      Do not modify the contents of this field unless instructed to do so by BMC or a qualified BMC partner.
    5. Click Save.
      You are informed that your AR System server is now licensed.
  6. Add more new licenses as needed.
    The following table lists the licenses you must apply to the AR System server before you start installing other BMC products.

    BMC applicationLicense type

    BMC Atrium Core

    AR System server license
    AR User Fixed

    BMC Asset Management

    AR Server license
    AR User Fixed (at least 20 if you install sample data)
    Atrium CMDB Application license
    Financial Management Application license
    Financial Management User fixed license
    Asset Management Application license
    Asset Management User fixed license

    BMC Change Management

    AR System server license
    AR User Fixed (at least 20 if you install sample data)
    Atrium CMDB Application license
    Financial Management Application license
    Financial Management User fixed license
    Change Management Dashboard Application license
    Change Management Application license
    Change Management User fixed license

    BMC Incident Management

    AR System server license
    AR User Fixed (at least 20 if you install sample data)
    Atrium CMDB Application license
    Financial Management Application license
    Financial Management User fixed license
    Incident Management Application license
    Incident Management User fixed license

    BMC Problem Management

    AR System server license
    AR User Fixed (at least 20 if you install sample data)
    Atrium CMDB Application license
    Financial Management Application license
    Financial Management User fixed license
    Problem Management Application license
    Problem Management User fixed license 

    BMC Knowledge Management

    AR System server license
    AR User Fixed
    BMC Remedy Full Text Search
    Atrium CMDB Application license
    Financial Management Application license
    Financial Management User fixed license 

    BMC Service Request Management

    AR System server license
    AR User Fixed
    Atrium CMDB Application license
    BMC:SR Mgmt Application
    Financial Management Application license

    BMC Service Level Management

    AR System server license
    AR User Fixed
    Atrium CMDB Application license
    BMC Service Level Management license

Tip

Add only one license key per application. However, you should add enough user licenses for the various BMC applications that you are using.

To add application licenses to BMC Remedy AR System 7.5.00 patch 003 and later

To add licenses to BMC Remedy AR System 7.5.00 patch 003 or later, you can enter the licenses into a form or import them from a file. Licenses are active as soon as they are added to the server.

You can add or import licenses from the BMC Remedy AR System Administration Console.

For more information about adding licenses to BMC Remedy AR System 7.5.00 patch 003 or later, see  Adding or removing licenses in the BMC Remedy AR System online documentation.

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