This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Working with logs

This section provides information about using the log files to troubleshoot the installation failure.

Topic Description
Log file locations This topic provides the locations of different types of log files created for each component in the BMC Remedy IT Service Management (ITSM) Suite.
Contents of the log files

This topic provides the following information about log files:

  • Format of log messages
  • Severity levels
  • Log message types
  • Example log messages
Collecting logs, diagnostics and performing system health check using the Maintenance Tool

This topic provides links to information on the maintenance tool of each component of the BMC Remedy ITSM Suite. By using the maintenance tool, you can perform the following tasks:

  • View the installation and uninstallation logs
  • Collect the diagnostics (collect and zip the log files)
  • Perform a system health check
Troubleshooting an installation by using the log files This topic provides a general method for troubleshooting an installation failure.
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