This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Verifying the Atrium Integrator installation

  1. From the AR System Administration Console, open the SHARE:Application_Properties form.
  2. Search for a property with the value BMC Atrium Integrator.
  3. Ensure that the version associated with this property is 8.1.00.

    If you upgraded from version 7.6.04 to 8.1, there should be only one property with the name BMC Atrium Integrator.

  4. From your Temp folder, open the atriumintegrator_Install_log.txt file, and search for issues related to installation.
    If the installation of Atrium Integrator is successful, the following message is saved to the log file:
    BMC Atrium Integrator 8.1.00 install succeeded.
  5. From the data-integration directory at C:\Program Files\BMC Software\ARSystem\diserver, ensure that all files contained in the ngie and NGIE-Sample folders are deployed.
    Verify that the following files are present in the bin folder:
  6. Log on to the Atrium Integrator console, and verify that all sample jobs are populated in the job list.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.