This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Upgrading the platform

The following topics are provided:

Preparing and planning

Before you begin, make sure you have carefully reviewed all the information discussed in the Preparing section.

Scope of platform upgrade

The following table lists the different components and installers you need to upgrade BMC Remedy IT Service Management (ITSM) Suite platform components.

Component Features installed Installer needed
BMC Remedy AR System 

BMC Remedy AR System server

  • BMC Remedy AR System server
  • BMC Remedy Email Engine
  • BMC Remedy Approval Server
  • BMC Remedy Assignment Engine
  • BMC Remedy Flashboards

The following plug-ins are also installed:

  • AR External Authentication (AREA) LDAP
  • AR System Database Connectivity (ARDBC) LDAP
  • Web Services
  • Simple Network Management Protocol (SNMP)
  • Full Text Serach (FTS)
BMC Remedy AR System installer

BMC Remedy Mid Tier

  • BMC Remedy Mid Tier
  • Apache Tomcat JSP engine
  • (Windows only) BMC Remedy ODBC DLLs and driver for Crystal Reports
  • (Windows only) ARWebReportViewer application

Note: Install BMC Remedy AR System server and BMC Remedy Mid tier on different computers.

BMC Remedy AR System installer

BMC Remedy AR System clients

  • BMC Remedy Developer Studio (and the Localization Toolkit)
  • BMC Remedy Data Import
  • BMC Atrium Integrator Spoon

Note: This is a Windows only option; it is not available for Linux or UNIX.

BMC Remedy AR System installer
BMC Remedy Encryption Security BMC Remedy Encryption Security BMC Remedy Encryption Security installer
BMC Atrium Core

BMC Atrium CMDB

  • BMC Atrium CMDB
  • Reconciliation Engine
  • Normalization Engine

Note: You cannot install BMC Atrium CMDB on a remote AR System server. You must install BMC Atrium CMDB on the computer where BMC Remedy AR System is installed.

BMC Atrium Core installer
BMC Atrium Core Web Services BMC Atrium Core Web Services BMC Atrium Core installer
Atrium Integrator Atrium Integrator server and Atrium Integrator client. BMC Atrium Integrator installer
BMC Configuration Drift Management Install BMC Configuration Drift Management. BMC Configuration Drift Management installer
Other installation
Help system Installs the interactive online help system. Component specific online help installer

Scenarios

Refer to the following process topics to understand the end-to-end steps for different upgrade scenarios:

Method Scenarios

Parallel upgrade (with staging server)

End-to-end steps for parallel upgrade of the suite

In-place upgrade (without staging server)

End-to-end steps for in-place upgrade of the suite

Related topics

To know about... Refer to...
Release notes and notices
Troubleshooting
Configuring
  • Configuring BMC Remedy AR System in BMC Remedy AR System product documentation
  • Configuring BMC Atrium Core in BMC Remedy Atrium Core product documentation
Was this page helpful? Yes No Submitting... Thank you

Comments