This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Upgrading the BMC Remedy Mid Tier

Note

With Service Pack 2, Apache Tomcat is upgraded to 7.0.53. Consider the following before you begin the installation:

  • Ensure that the JAVA_HOME is set to a correct JDK path or is left blank.
  • Back up the configuration files and <Existing_Tomcat_Install_Directory>/webapps folder. You need to these files to migrate after the upgrade.
  • After the installation or upgrade, the Tomcat 7.0 folder is created with the mid tier deployment files. You must migrate you backed-up configuration this to this folder.
  • (For fresh installations) If you have already installed Tomcat on UNIX, ensure that the localhost folder is present in <TOMCAT_DIR>/conf/Catalina/localhost. Otherwise, start the Tomcat server manually before starting a fresh installation of BMC Remedy Mid Tier.
  • If you have BMC Atrium Single Sign-On in your environment, you must redeploy the BMC Atrium Single Sign-On agent after upgrading BMC Remedy Mid Tier.

To upgrade BMC Remedy Mid Tier

  1. Download the BMC Remedy AR System installer on a computer other than where you installed the AR System server.
  2. Open the ARSuiteKitWindow folder.
  3. Open the Disk 1 folder.
  4. Start the installer:
    • For version 8.1 SP1 or earlier:
      • (Windows) Run setup.cmd.
      • (UNIX) Log on as root or nonroot and run setup.sh.

    • For version 8.1 SP2 or later:

      • (Windows) Run setup.exe.
      • (UNIX) Log on as root or nonroot and run setup.bin.

  5. In the lower-right corner of the Welcome pane, click Next.
  6. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
    1. Select Upgrade.
    2. Navigate to the directory in which you want to install BMC Remedy Mid Tier.
      The default locations are C:\Program Files\BMC Software\ARSystem and /opt/bmc/ARSystem (UNIX and Linux).
    3. Select AR System Mid-Tier.
    4. Click Next.
      The installer validates the system resources of your computer and displays a list of available features.
  7. Enter the correct JRE path, and then click Next.
  8. Enter the values from the planning spreadsheet for BMC Remedy Mid Tier.
    After you have entered the required information, the installer validates your input, and then the Installation preview pane appears, listing the product and product features that will be upgraded.
  9. Click Next.
    After post-installation cleanup, a summary of the installation appears.
  10. Click View Log to review the SEVERE error messages in the product installer log.
    See whether errors are due to network, host, or other environment-related issues. You can view a log file of the installation:
    C:\Users\Administrator\AppData\Local\Temp\arsystem_install_log.txt
  11. To exit the AR System installer, click Done.
  12. Open the BMC Remedy Mid Tier Configuration Tool (http://<midTierServer>/arsys/shared/config/config.jsp).
    The default password is arsystem.
  13. Click General Settings.
  14. Select the AR System server as the authentication server, and then click Save Changes.
  15. Log out.
  16. (Optional) Restart the BMC Remedy Mid Tier web service.

Related topics

To know about...Refer to...
Known and corrected issuesPlatform installation and upgrade known and corrected issues
Troubleshooting

Working with logs

Troubleshooting data and workflow import issues

Troubleshooting driver issues

Troubleshooting BMC Remedy AR System issues
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