This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

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Upgrading secondary servers


  • To upgrade the secondary servers, use the copy of the upgraded primary BMC Remedy AR System server and BMC Remedy Mid Tier to create secondary servers.
    Optionally, use the product installers to upgrade the secondary servers.
  • When upgrading the secondary servers, keep the following considerations in mind:
    • You must point the secondary server to the new production (staging server) database.
    • You must add and modify the entries in the BMC Remedy AR System server group ranking form.
  • You must also decide if you want to use the new hardware or the existing hardware for secondary servers.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.