Upgrading from BMC Remedy ITSM 6.0.00 or earlier applications
Upgrading a BMC Remedy ITSM version 6.0.00 or earlier application directly to BMC Remedy ITSM version 7.5.00 or later is not supported. Instead, you must:
- Install the version 7.5.00 or later applications on a new server.
- Use the BMC Remedy ITSM Data Management tool to migrate version 6.0.00 or earlier application data into the version 7.5.00 or later application. For more information about the Data Management tool, see in BMC Remedy IT Service Management Suite documentation.
Do not uninstall the BMC Remedy Approval Server prior to an upgrade, because it must be installed for BMC Change Management and BMC Asset Management to be installed correctly.