This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

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Upgrading BMC Service Level Management

BMC Service Level Management upgrade comprises the following stages:

Stage 1: Prepare and plan for the upgrade

Stage 2: Complete the pre-upgrade procedures

Stage 3: Perform the upgrade

Stage 4: Complete the post-upgrade procedures

Also see the Related topics.

Stage 1: Prepare and plan for the upgrade 

Typically, you will already have completed these preparation steps when you upgraded BMC Remedy Action Request (AR) System. However, before you upgrade BMC Service Level Management, you should verify that you have met these requirements.

 StepActionDescription
 1.Understand the installers you need to install different components in the BMC Remedy ITSM Suite

Understand the following:

  • Components in the BMC Remedy ITSM Suite
  • Installers you must run to install or upgrade a specific component
  • Location of a specific component in the BMC Remedy ITSM Suite environment

Note: For some components, you must run the same installer multiple times.

 2.Review the system requirements

Review the compatibility matrix, and the software and hardware requirements for installing BMC Remedy ITSM Suite components. The following topics are provided:

 3.Download the installation files

When viewing the latest version of a product on the Electronic Product Download (EPD) site, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile.

Ensure that you download the latest service pack and patch.

 4.Obtain the BMC Remedy license keys

Only the BMC Remedy AR System server licenses require keys. Depending on the components that you use, you might need several licenses to activate an application.

Note: You must activate the licenses before installing the applications. See Activate the application licenses.

 5.Prepare your database for installation

Before you upgrade, prepare your database correctly, as described in this section. Also review the recommendation to avoid a decline in the BMC Remedy AR System server performance. The following topics are provided:

 6.Prepare the base platform

Before you upgrade you need to prepare your base UNIX or Windows platform. Following topics are provided:

 7.Perform the pre-upgrade checks and configuration checks

Use the Configuration Check utility to perform the following types of checks:

  • Pre-upgrade checks before you upgrade any or all of the components of BMC Remedy ITSM Suite environment.
  • General configuration checks on your system, before installing any component in the BMC Remedy ITSM Suite environment.

BMC recommends that you perform checks for all the components you want to upgrade before you proceed to the next stage.

 8.Download and complete the planning spreadsheetBefore you start installing or upgrading the products, you must gather information about the required parameters that the installer prompts for each product. The planning spreadsheet provided in this section helps you to gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.

Stage 2: Complete the pre-upgrade procedures 

 StepActionDescription
 1.Upgrade recommendations for BMC Service Level Management

BMC recommends that you perform the following steps before performing an upgrade.

 2.DB2 recommendations for BMC Service Level Management If you are using any version of BMC Service Level Management (BMC SLM) earlier than version 7.6.04 and you want to upgrade to version 8.1, then you must upgrade your BMC SLM DB2 database by running the IBM DB2 database script.

Stage 3: Perform the upgrade 

StepActionAdditional information  
1.Performing the BMC Service Level Management upgradeNone
2.Performing BMC Service Level Management Collector upgrade The Collector is an optional component and can be omitted if you do not need to create performance or SIM-based service targets.
3.Performing BMC Service Level Management Collection Point upgradeNone
4.Install the online helpYou need to perform a fresh installation of the online help.

Stage 4: Complete the post-upgrade procedures 

See Post-upgrade procedures for BMC Service Level Management

Related topics

To know about...Refer to...
Release notes and notices
Troubleshooting the installation
Configuring

Configuring BMC Service Level Management  in BMC Service Level Management documentation.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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