This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

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Upgrading BMC Remedy ITSM 7.0.03 patch 009 or later applications to BMC Remedy ITSM 8.1

The BMC Remedy ITSM 8.1 installer supports upgrading from the BMC Remedy ITSM 7.0.03 patch 009 or later to BMC Remedy ITSM 8.1.

Before you begin, consider the following:

  • When upgrading from BMC Remedy ITSM 7.5 with Search server to BMC Remedy ITSM 8.1 or later with Lucene FTS and FTS HA, you must ensure that the fts_pending table is empty before you begin the upgrade. Search server is not compatible with Lucene FTS and FTS-HA. If you do not empty the fts_pending table, indexes are not created when you run the following SQL query:

  • After a BMC Remedy ITSM 7.0.03 patch 009 application is upgraded to BMC Remedy ITSM 8.1, do not install BMC Remedy ITSM 7.0.x applications on that BMC Remedy AR System server. Doing so will downgrade BMC Remedy ITSM 7.6.00 foundation data.
  • If you have installed BMC Remedy ITSM 7.0.03 with a patch that is earlier than patch 009, you must install patch 009 before proceeding with the upgrade. You must install ITSM 7.0.03 patch 007 before you upgrade to ITSM 7.0.03 patch 009.


    As of BMC Remedy ITSM 7.6.03, the installation of mixed versions of applications (for example, installing BMC Remedy Service Desk 7.5 and BMC Remedy Asset Management 7.6) is no longer supported. If you are in a mixed-version environment, the installer will upgrade all of your applications to the latest version. If you are adding a new application, the installer will force the upgrade of all pre-existing applications to the latest version.

    The version 8.1 release introduces support for the upgrade of mixed versions of the BMC Remedy ITSM Suite and the BMC Knowledge Management application (for example, upgrading BMC Service Desk, BMC Asset Management and BMC Change Management, but not BMC Knowledge Management). For more information, see Mixed version upgrades.

  • BMC Remedy AR System Server 7.6.04 introduces the Best Practice Conversion utility, which enables you to convert pre-7.6.04 customizations in BMC Remedy AR System components and applications into overlays or custom objects. Overlays and custom objects ensure that your customizations are not lost when a BMC Remedy AR System application or server is upgraded.


    Run the Best Practice Conversion utility prior to performing an upgrade.

    For more information about the Best Practice Conversion utility and overlays, see Creating Overlays

  • As of BMC Remedy ITSM 7.6.03, BMC Software has replaced the CAI, ARDBC, charge backs and NextId plug-ins written in C with Java plug-ins in order to enhance performance. For more information, see Manually registering application plug-ins.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.