Upgrading BMC Remedy AR System

Understand the following:

• Components in the BMC Remedy IT Service Management (ITSM) Suite
• Installers you must run to install or upgrade a specific component
• Location of a specific component in the BMC Remedy ITSM Suite environment

Note: For some components, you must run the same installer multiple times.

Review the compatibility matrix, and the software and hardware requirements for installing BMC Remedy ITSM Suite components. The following topics are provided:

• Compatibility matrix
• Hardware requirements
• Software requirements
• Server operating system platforms
• Unicode requirements
• Overview of the portmapper service
• BMC Remedy Migrator memory usage and disk space requirements
• SAP Crystal Reports requirements
• Adobe Flash Player installation

When viewing the latest version of a product on the Electronic Product Download (EPD) site, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile.

Ensure that you download the latest service pack and patch.

Only the AR System server licenses require keys. Depending on the components that you use, you might need several licenses to activate an application.

Note: You must activate the licenses before installing the applications. See Activate the application licenses.

Before you upgrade, prepare your database as described in this section. Also, review the recommendation to avoid a decline in  BMC Remedy AR System server performance. The following topics are provided:

• Preparing to install on a Unicode database
• Configuring the Microsoft SQL Server
• Configuring Oracle databases
• Configuring IBM DB2 databases
• Configuring Sybase databases
• Configuring databases that are not configured to extend automatically

Before you upgrade, you must prepare your base UNIX or Windows platform. The following topics are provided:

• Preparing a Windows environment
• Preparing a UNIX environment

Use the BMC Remedy Configuration Check utility to perform the following types of checks:

• Pre-upgrade checks before you upgrade any or all of the components of BMC Remedy ITSM Suite environment.
• General configuration checks on your system, before installing any component in the BMC Remedy ITSM Suite environment.

Recommendation: Perform checks for all the components you want to upgrade before you proceed to the next stage.

The BMC Remedy AR System server installer installs the following features:

• BMC Remedy AR System server
• BMC Remedy Email Engine
• BMC Remedy Approval Server
• Assignment Engine
• Flashboards

It also installs the following plug-ins:

• AR External Authentication (AREA) LDAP
• AR System Database Connectivity (ARDBC) LDAP
• Web Services
• Simple Network Management Protocol (SNMP)
• Full Text Serach (FTS)

To validate the upgrade, perform the following steps :

• Review the log files.
• Create a zip file of the logs by using the Maintenance tool.
• Perform a health check by using the Maintenance tool.

See Working with logs.

• To check for differences between two sets of objects, use BMC Remedy Migrator.
• To examine the different objects to determine whether you will need to merge changes, use BMC Remedy Developer Studio.
• For a list of all of the overlay objects that were modified in the latest release, obtain the Snapshot utility (a Developer Studio plug-in). This unsupported utility is available on the BMC Developer Network.

You must update Java paths and configuration after upgrading and changing from IPv4 to IPv6.

• Release notes
• Known and corrected issues

• Working with logs
• Troubleshooting data and workflow import issues
• Troubleshooting driver issues
• Troubleshooting BMC Remedy AR System issues

Configuring BMC Remedy AR System in BMC Remedy AR System documentation