Upgrading BMC Atrium Core
BMC Atrium Core upgrade comprises the following stages:
Also see the Related topics.
Stage 1: Prepare and plan for the upgrade
Typically, you will already have completed these preparation steps when you upgraded BMC Remedy Action Request (AR) System. However, before you upgrade BMC Atrium Core, you should verify that you have met these requirements.
|1.||Understand the installers you will need to install different components in the BMC Remedy ITSM Suite|
Understand the following:
Note: For some components, you must run the same installer multiple times.
|2.||Review the system requirements|
Review the compatibility matrix, and the software and hardware requirements for installing BMC Remedy ITSM Suite components. The following topics are provided:
|3.||Download the installation files|
When viewing the latest version of a product on the Electronic Product Download (EPD) site, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile.
Ensure that you download the latest service pack and patch.
|4.||Obtain the BMC Remedy license keys|
Only the BMC Remedy AR System server licenses require keys. Depending on the components that you use, you might need several licenses to activate an application.
Note: You must activate the licenses before installing the applications. See Activate the application licenses.
|5.||Prepare your database for installation|
Before you upgrade, prepare your database as described in this section. Also, review the recommendation to avoid a decline in BMC Remedy AR System server performance. The following topics are provided:
|6.||Prepare the base platform|
Before you upgrade, you must prepare your base UNIX or Windows platform. The following topics are provided:
|7.||Perform the pre-upgrade checks and configuration checks|
Use the Configuration Check utility to perform the following types of checks:
BMC recommends that you perform checks for all components you want to upgrade before you proceed to the next stage.
|8.||Download and complete the planning spreadsheet||Before you start installing or upgrading products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.|
Stage 2: Complete the pre-upgrade procedures
|1.||Prepare your operating system and your server before you upgrade BMC Atrium Core|
|2.||Prepare the AR System server before you upgrade BMC Atrium Core and other BMC applications||—|
Stage 3: Perform the upgrade
|1.||Upgrade BMC Atrium CMDB||—|
|2.||Upgrade BMC Atrium Web Services||If BMC Atrium Core Seb Services is on a different computer, you must upgrade BMC Atrium Core Web Services after you upgrade BMC Remedy AR System and BMC Atrium CMDB. If BMC Atrium CMDB and BMC Atrium Core Web Services are on the same computer, they are upgraded together.|
|3.||BMC Atrium Integrator||Upgrade procedures differ for upgrade from 7.6.04 to 8.1 and 8.0 to 8.1.|
|4.||Install the Help||—|
Stage 4: Complete the post-upgrade procedures
|1.||Validate the upgrade|
To validate the upgrade:
See Working with logs.
|2.||Review upgrade log files||The installer writes status messages to a log file, giving a detailed account of all changes made to your data model during the upgrade. If the upgrade fails and you must run the installer again, the installer resumes after the last operation it completed, rather than repeating operations that have already been completed.|
|3.||Identify duplicated records||The upgrade of BMC Atrium CMDB can result in duplicate records of the same virtual system. To identify those duplicate records, the upgrade installer launches a post-upgrade utility called |
|4.||Enable entries in the armonitor and ar configuration files||Enable the entries that you commented out before the upgrade.|
|5.||Delete obsolete directories after upgrade|
When you upgrade from version 7.5 or later, you must choose a new installation directory for the upgrade that is not below the BMC_AR_SYSTEM_HOME directory.
The old installation directory is now obsolete and must deleted to avoid confusion.
|6.||Clean up normalized CI relationships||The |