This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

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Understanding installed APIs and plug-ins

BMC Remedy Action Request (AR) System includes plug-ins and corresponding application programming interfaces (APIs) that extend the BMC Remedy AR System functionality to external data sources. The plug-in service, a companion server to the BMC Remedy AR System server, loads the plug-ins and accesses them upon request from the AR System server.

When you install BMC Remedy AR System, you can choose what you want to install:

  • The provided LDAP plug-ins (AREA LDAP and ARDBC LDAP)
  • The features to create your own AREA and ARDBC plug-ins
  • The API package

The BMC Remedy AR System API suite is composed of a C API, a Java API, a plug-in API, and plug-ins that use APIs:

  • BMC Remedy AR System External Authentication (AREA) — Accesses network directory services such as LDAP. You can create and configure your own custom authentication plug-in, or you can use the provided plug-in. The AREA plug-in also enables BMC Remedy AR System users to consolidate user authentication information for external applications or data sources.
  • BMC Remedy AR System Database Connectivity (ARDBC) — Accesses external sources of data. The ARDBC plug-in, which you access through vendor forms, enables you to perform the following tasks on external data:
    • Create, delete, modify, and get external data
    • Retrieve lists for external data
    • Populate search-style character menus
      For example, if you need to access data in an external directory service, you can use the ARDBC LDAP plug-in.

Install the API if you will install the mid tier, or if you require functionality that is not included in the BMC Remedy AR System client tools.

Related topics

Refer to...To know about...

Developing an API program

How to use C and other compatible languages to write programs that integrate with BMC Remedy AR System.

Using the ARDBC LDAP plug-in

The AR System Database Connectivity (ARDBC) LDAP plug-in, which enables you to access data from an external LDAP system through vendor forms.

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