This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Troubleshooting BMC Remedy ITSM issues

This topic provides information on troubleshooting issues related to installation or upgrade of BMC Remedy IT Service Management (ITSM). The following table provides links to the topics and a brief description of the issue.

Topic Issue
Correcting invalid field mappings in join forms The upgrade of BMC Remedy ITSM fails if there are any invalid field mappings in join forms. You must identify and correct the invalid field mappings before you continue with the upgrade.
Manually registering application plugins for BMC Remedy ITSM Suite Product plug-ins are installed and registered as part of the installation. If an error occurs during plug-in registration, you must register the plug-ins manually.
Product extensions Extensions are installed by the product installer as part of the initial installation. Extensions are skipped during the installation of subsequent applications. Two log files (ASI_DriverLog.log and ExtLoader-RIK_Log.log), which contain detail error messages, are generated.
Resolving errors with default currency settings for BMC Remedy ITSM The default currency utility is run as part of the application installation and generates the arcurrencydefault.log and arcurrencydefault_error.log files. Errors are recorded in these log files.
Troubleshooting unreconciled records Some People records might not be synchronized, which appear in the CTM:People Records that have not been reconciled table, after you run the synchronization verification.

Related topics

Refer to To know about
Application installation and upgrade known and corrected issues Known and corrected issues in the BMC Remedy ITSM.
Troubleshooting section in the BMC Remedy IT Service Management Suite 8.1 space. Issues that are not listed here or issues related to the other features of BMC Remedy ITSM.
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