This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

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Troubleshooting BMC Remedy AR System issues

This section describes the issues you might encounter during the installation, upgrade and migration of BMC Remedy Action Request (AR) System. The following table provides links to relevant topics and brief descriptions of the issues the topics address.

Topic Issue
Locating BMC Remedy AR System files and forms This section describes each BMC Remedy AR System feature and client files and forms that the installer creates and modifies during installation.
Free and available ports The port number provided during the installation of the BMC Remedy AR System components is already in use.
Server issues on DB2 The following issues are addressed:
  • Errors are encountered while installing BMC Remedy AR System on DB2.
  • BMC Remedy AR System installation fails during an overwrite.
BMC Remedy Approval Server installation and upgrade issues The following issues are addressed:
  • Installer terminates while checking for conflicts.
  • Backing up customized workflow.
Troubleshooting the BMC Remedy Migrator installation  
Installation issues on an Oracle database Installer cannot find the configured path for storing the database.
Issues with Microsoft authentication code for signing BMC Remedy AR System installers The Microsoft authentication code for signing BMC Remedy AR System installers might not work correctly with the installer for version 7.6.xx of the BMC Remedy AR System installer.

Related Topics

Refer to To know about
Platform installation and upgrade known and corrected issues Known and corrected issues in the BMC Remedy AR System.

BMC Remedy Migrator known and corrected issues in the BMC Remedy AR System 8.1 space.

Known and corrected issues in BMC Remedy Migrator.

Troubleshooting in the BMC Remedy Action Request System 8.1 space

Issues that are not listed here or issues related to the other features of BMC Remedy AR System

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