This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

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Step to delete attributes from BMC Atrium CMDB (Phase 3) run when upgrading to BMC Remedy ITSM SP1 for version 8.1.00 from version 8.x, if not completed when upgrading to version 8.x

If the BMC Remedy IT Service Management (ITSM) attribute deletion from BMC Atrium CMDB (Phase 3) step was not completed during previous upgrade to 8.x version, then the BMC Remedy IT Service Management 8.1.01 installer will run the step. 

For example, you upgrade from BMC Remedy ITSM 7.6.04 to 8.x, but you skipped the BMC Remedy ITSM attribute deletion from BMC Atrium CMDB step, and if you upgrade to 8.1.01, the BMC Remedy ITSM attributes are deleted.

The step to perform deletion of the BMC Remedy ITSM attribute from the BMC Atrium CMDB step may take some time depending on the amount of data. After the BMC Remedy ITSM attribute is deleted from the BMC Atrium CMDB step, the performance of BMC Atrium Core improves.

For more information, see Performing the BMC Remedy ITSM upgrade.

Note

This is an update in the installation behavior.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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