This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

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Resolving errors with default currency settings for BMC Service Level Management

The default currency utility is run as part of the application installation and generates the arcurrencydefault.log and arcurrencydefault_error.logfiles.

The arcurrencydefault_error.log file lists the forms that encountered errors while setting the default currency.

  • The utility generates log files in the InstallationDirectory\Logs\Currency_Logs directory.
  • For example, a Microsoft Windows path might be
    C:\Program Files\BMC Software\BMCRemedyITSMSuite\Logs\Currency_Logs.
  • For example, a UNIX path might be /opt/bmc/bmcremedyitsmsuite/Logs/Currency_Logs.

Use BMC Remedy Developer Studio to set the currency on the forms listed in the arcurrencydefault_error.log. For example, you might see the following error in the arcurrencydefault_error.log:

Error: Error locking to Admin RPC Queue:
ERROR (90): Cannot establish a network connection to the AR System server; Connection refused: connect myserver1

To resolve this error

  1. Verify that the BMC Remedy AR System server is running.
  2. Review the arerror.log for possible issues with the BMC Remedy AR System server.

If a problem occurs

If you encounter ERROR 90 during execution of default currency, the installer stops running. You must:

  • Restore the BMC Remedy AR System server to the state before running the installer.
  • Resolve the cause of ERROR 90.
  • Run the installer again.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.