This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

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Rebuilding join forms that were deleted before the upgrade

The _SLA forms are the join forms between the SLM:Measurement form and the datasource forms, for example the HPD:HelpDesk form. The _SLA forms are used for reporting. These _SLA join forms are deleted before the upgrade.

This topic provides the procedure to rebuild the join forms.

To rebuild the join forms

  1. In the Application Administration Console, choose Custom Configuration > Service Level Management > Configure Application Settings > Data Sources, and select the data source form, for example HPD:Help Desk form.
  2. Click the Advanced tab, and set Create Fields and Join Form to Yes.
  3. Click Modify Fields, and wait for the message that tells you the forms are being rebuilt.
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