This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Preparing to install the BMC Remedy ITSM Suite Preconfigured Stack

Review the following information before installing the BMC Remedy IT Service Management (ITSM) Suite Preconfigured Stack:

  • Uninstall existing instances of the BMC Remedy Action Request (AR) System server and its dependent applications. If the installer detects an existing instance, the installation will not continue.

    Note

    The installer cannot run on an existing BMC Remedy ITSM Suite Preconfigured Stack 8.1.00 instance.

  • BMC recommends that the BMC Remedy AR System server and the database be installed on different computers. However, the database can also be installed on the same local computer.
  • During installation, start the BMC Remedy AR System server in an unlicensed state. A message regarding this is written to the arerror.log file. After the server is licensed later, you can disregard this message.
  • Use BMC Remedy ITSM Suite Preconfigured Stack to set up the development environment on a single server.
  • Review the online documentation portal for BMC Remedy AR System and the other applications.
  • For Microsoft SQL Server 2008 (64-bit):
    • Install the latest service pack.
    • (Remote database installation only) For the database image restore operation to work correctly, ensure the following:
      • The remote Microsoft SQL Server service startup account is a domain account:
        1. On the system where the database is installed, open the Windows services.
        2. Select the SQL Server service and view properties.
        3. In the Log On tab, select This account and enter the domain user credentials (for example, domain\user). Ensure that the user has Administrator privileges.
        4. Restart the Microsoft SQL server service for the changes to take effect.
      • The domain account must have permissions to access the directory on the computer where BMC Remedy ITSM Suite Preconfigured Stack is installed.
        For example, from the remote database server computer, the Microsoft SQL Server service startup domain user must be able to access the \\localserver\c$\Program Files\BMC Software\BMCRemedyITSMSuitePreconfiguredStack directory, where localserver is the computer on which you have installed BMC Remedy ITSM Suite Preconfigured Stack.
  • For Oracle 11g:
    • (For successful database image restore) Set the Oracle redo log file size to at least 500 MB (preferably, 1 GB).
    • Add the following line to the Oracle initialization file:
      CURSOR_SHARING: FORCE
      For more information, see the "Oracle Cursor Sharing for BMC Remedy Products" white paper on the Customer Support website (http://www.bmc.com/support).
  • You can use a tablespace that you previously created in Oracle 11g.

    Note

    If you are using a RAC or ASM Oracle database, you must create tablespaces before installing BMC Remedy ITSM Suite Preconfigured Stack. For information about creating tablespaces in RAC or ASM databases, refer to your Oracle documentation.

  • To use a previously created tablespace in BMC Remedy AR System:
    1. In a SQL*Plus window, create the tablespace and temporary tablespace; for example:

      CREATE TABLESPACE ARSystem
      DATAFILE '/oracle/11.1.0/product/oradata/UNICODE/ARSys' SIZE 7000M REUSE AUTOEXTEND ON;
      CREATE TEMPORARY TABLESPACE ARTMPSPC
      TEMPFILE '/oracle/11.1.0/product/oradata/UNICODE/artmp' SIZE 1000M REUSE AUTOEXTEND ON;
      
    2. Create a user:

      CREATE USER ARADMIN IDENTIFIED BY AR#Admin#
      DEFAULT TABLESPACE ARSystem TEMPORARY TABLESPACE ARTMPSPC
      QUOTA UNLIMITED ON ARSystem;
      
    3. Create a role for the user you created in step 2 above; for example:

      CREATE ROLE ARADMINROLE NOT IDENTIFIED;
    4. Set the privileges for the role; for example:

      GRANT ALTER SESSION, CREATE CLUSTER, CREATE DATABASE LINK, CREATE SEQUENCE, CREATE SESSION,
      CREATE SYNONYM, CREATE TABLE, CREATE VIEW, CREATE PROCEDURE, CREATE TRIGGER, QUERY REWRITE TO ARADMINROLE;
      
    5. Grant the role to the user; for example:

      GRANT ARADMINROLE TO ARADMIN;
      

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments