This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

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Preparing a Windows environment

This topic provides information about preparing a Microsoft Windows environment before installing BMC Remedy Action Request (AR) System server 8.1.

Note

To run the installer on Windows, you must have administrator access.

If you are using Terminal Services, update the Terminal Services configuration options as needed before running the suite installer; otherwise, the installer will not run. Use one of the following options to configure Terminal Services:

  • Windows Server 2008—Use the Group Policy Editor.
  • Windows Server 2003—Use the Terminal Services Configuration utility.

If you are using the data execution prevention (DEP) feature in Windows XP (with Service Pack 2 or later), Windows Server 2008 or Windows Server 2003, you must configure DEP for the BMC Remedy AR System installation executable.

Note

If you do not configure these items before you run the installer, an installer panel appears, listing the steps required to handle these issues.

The following topics are provided:

  1. From the Windows Start menu, click Run.
  2. Type gpedit.msc, then click OK.
  3. Navigate to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Temporary Folders.
  4. Enable the settings for Do not delete temporary folders on exit and Do not use temporary folders per session.
  5. (Optional) Restart the computer.
  6. Verify that you can run the installation successfully.

If you cannot run the installation successfully, complete the following steps:

  1. From the Windows Start menu, click Run.
  2. Type regedit, then click OK.
  3. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server.
  4. Update PerSessionTempDir to 0 and DeleteTempDirsOnExit to 0.
  5. (Optional) Restart the computer.

To update Terminal Services configuration options for Windows Server 2003

  1. From the Windows Start menu, click Run.
  2. Type tscc.msc, then click OK.
  3. In Server Settings, set Delete temporary folders on exit to No.
  4. Set Use temporary folders per session to No.
  5. (Optional) Restart the computer.
  6. Verify that you can run the installation successfully.

If you cannot run the installation successfully, complete the following steps:

  1. From the Windows Start menu, click Run.
  2. Type regedit, then click OK.
  3. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server.
  4. Update PerSessionTempDir to 0 and DeleteTempDirsOnExit to 0.
  5. (Optional) Restart the computer.

To configure the DEP feature

If you are using the data execution prevention (DEP) feature in Windows, configure DEP for executable programs.

Note

If you do not configure these items before you run the installer, an installer panel appears, listing the steps required to handle these issues.

  1. From the Windows Start menu, click Control Panel; then double-click System.
  2. Click the Advanced tab.
  3. In the Performance area, click Settings.
    On the Data Execution Prevention tab, verify that the Turn on DEP for all programs and services except those I select option is selected.
    If this option is selected, no configuration is required.

    Important

    If the Turn on DEP for all programs and services except those I select option is not selected, and you proceed with remaining steps in this procedure, the installer might not run correctly.

  4. If the Turn on DEP for all programs and services except for those I select option is selected, click Add.
  5. Browse to the executable, and then click Open.
    The installation program appears in the DEP program area.
  6. Click Apply; then click OK.
  7. (Optional) Restart the computer.

Installing on Windows with Oracle

If you are using parenthesis "()" in the BMC Remedy AR System server installation path, to ensure a successful installation of BMC Remedy AR System server for Windows with Oracle, install Oracle patch 5059261 (patch set Oracle 10.2.0.4.0).

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