This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Performing the BMC Atrium Core Web Services upgrade

If the BMC Atrium Core web services is on a different computer, you must upgrade BMC Atrium Core Web Services after you upgrade AR system and BMC Atrium CMDB. If BMC Atrium CMDB and BMC Atrium Core Web Services are on the same computer both are upgraded together.

To upgrade BMC Atrium Core Web Services

  1. Download the BMC Atrium Core installer on a computer other than where you installed the AR System server.
  2. Unzip the installer.
  3. Navigate to the Disk 1 folder.
  4. Start the installer.
    • For version 8.1 SP1 or earlier:
      • (Windows) Run setup.cmd.
      • (UNIX) Log on as root or nonroot and run setup.sh.

    • For version 8.1 SP2 or later:

      • (Windows) Run setup.exe.
      • (UNIX) Log on as root or nonroot and run setup.bin.

  5. In the lower right corner of the Welcome panel, click Next.
  6. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
  7. In the AR System Server Information panel, perform the following actions:
    1. Enter BMC AR System username and password.
    2. Enter BMC AR System port number and host name.
    3. Navigate to the directory in which you want to install BMC Atrium CMDB.
      The default locations are:
      • Windows: C:\Program Files\BMC Software\AtriumCore
      • UNIX or Linux: /opt/bmc/AtriumCore
    4. Click Next.
      The installer validates the system resources of your computer.
  8. In the Install mode panel, select Upgrade, and then click Next.
    During upgrade, only existing BMC Atrium Core components are upgraded.
  9. In the Confirmation panel, confirm if you have backed-up the database and met the memory requirements.
    Click Yes, and then click Next.
  10. (Optional) If any pre-check errors occur, the Pre-Checks for BMC Atrium Core panel is displayed with the details. Fix the errors and then proceed with the installation. See, Troubleshooting BMC Atrium Core issues.
  11. The Run Health Check panel appears. Click Next to run additional validation tests.
    Otherwise, select the No option, and then click Next.
    The health check is run after the upgrade.
  12. The installer validates your inputs, and then the Installation Preview panel appears, listing the product and product features that will be installed.
  13. Click Install.
    A summary of the installation appears.
  14. Click View Log to review the SEVERE error messages or warnings in the product installer log.
    See whether errors are due to network, host, or other environment-related issues. You can view a log file of the installation here:
    C:\Users_<installUser>_\AppData\Local\Temp\atriumcore_install_log.txt
  15. (Optional) If the installation fails see, Troubleshooting BMC Atrium Core issues.
  16. Close the log when you finish.
  17. Click Done to exit the BMC Atrium Core installer.

Related topics

Known and corrected issues

Working with logs

Troubleshooting data and workflow import issues

Troubleshooting driver issues

Troubleshooting BMC Atrium Core issues

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