This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

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Performing the BMC Atrium CMDB upgrade

Before you ugrade BMC Atrium CMDB you must upgrade BMC Remedy AR System server.


When you upgrade to BMC Atrium CMDB, the BMC Atrium Core installer verifies that the MarketVersion attribute is populated for existing product CIs in all datasets. If the MarketVersionattribute is not populated, the installer populates the MarketVersion attribute with the value that is set for the VersionNumber attribute. BMC Remedy Asset Management version 7.6.03 and later refers to the MarketVersion attribute (instead of the VersionNumber attribute) of a product CI to manage software licenses. The VersionNumber attribute is still used in other areas of BMC Remedy Asset Management and BMC Remedy ITSM Suite version 7.6.03 and later.  

To upgrade BMC Atrium CMDB

  1. Download the BMC Atrium Core System installer from EPD, or navigate to the installation directory on the DVD.
  2. Unzip the installer.
  3. Navigate to the Disk 1 folder.
  4. Start the installer.
    • For version 8.1 SP1 or earlier:
      • (Windows) Run setup.cmd.
      • (UNIX) Log on as root or nonroot and run

    • For version 8.1 SP2 or later:

      • (Windows) Run setup.exe.
      • (UNIX) Log on as root or nonroot and run setup.bin.

  5. In the Welcome panel, click Next.
  6. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
  7. In the AR System Server Information panel, perform the following actions:
    1. Enter AR System username and password.
    2. Enter AR System port number and host name.
    3. Navigate to the directory in which you want to install BMC Atrium CMDB.
      The default locations are:
      • Windows: C:\Program Files\BMC Software\AtriumCore
      • UNIX or Linux: /opt/bmc/AtriumCore
    4. Click Next.
      The installer validates the system resources of your computer.
  8. In the Install mode panel, select Upgrade, and then click Next.
    During upgrade, only existing BMC Atrium Core components are upgraded.
  9. In the Confirmation panel, confirm if you have backed-up the database and met the memory requirements.
    Click Yes, and then click Next.
  10. (Optional) If any pre-check errors occur, the Pre-Checks for BMC Atrium Core panel is displayed with the details. Fix the errors and then proceed with the installation. See, Troubleshooting BMC Atrium Core issues.
  11. In the Java Information panel, select the JRE path and click Next.
  12. The Run Health Check panel appears. Click Next to run additional validation tests.
    Otherwise, select the No option, and then click Next.
    The health check is run after the upgrade.
  13. The installer validates your inputs, and then the Installation Preview panel appears, listing the product and product features that will be installed. 
  14. Click Install.
    A summary of the installation appears.
  15. Click View Log to review the SEVERE error messages or warnings in the product installer log.
    See whether errors are due to network, host, or other environment-related issues. You can view a log file of the installation here:
  16. (Optional) If the installation fails see, See, Troubleshooting BMC Atrium Core issues.
  17. Close the log when you finish.
  18. Click Done to exit the BMC Atrium Core installer.
  19. Restart the AR System server.
  20. Restart the BMC Remedy Mid Tier.

Related topics

Platform installation and upgrade known and corrected issues

Working with logs

Troubleshooting data and workflow import issues

Troubleshooting driver issues

Troubleshooting BMC Atrium Core issues

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.