This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

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Performing BMC Service Level Management Collection Point upgrade

The BMC Service Level Management installer enables you to deploy BMC Service Level Management Collection Point in your IT environment.

Recommendations

  • To reduce installation time significantly, do not install the products over the wide area network (WAN).
  • To avoid configuration problems, accept the default values displayed in the installer unless you have a valid reason to modify them.
  • Activate the appropriate BMC Service Level Management license on the AR System server beforeyou start installation.
  • Make sure that no application is using port 12333.
  • Install Collection Point on a different computer than SLM Primary Server.

To install the BMC Service Level Management Collection Point

  1. Download the BMC Service Level Management installer, or navigate to the installation directory on the CD.
  2. Navigate to the Collection Point\Disk 1 folder.
  3. Start the installer.
    • For version 8.1 SP1 or earlier:
      • (Windows) Run setup.cmd.
      • (UNIX) Log on as root or nonroot and run setup.sh.

    • For version 8.1 SP2 or later:

      • (Windows) Run setup.exe.
      • (UNIX) Log on as root or nonroot and run setup.bin.

  4. In the Welcome panel, click Next.
  5. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
  6. On the Directory Selection panel, navigate to the directory in which you want to install BMC Service Level Management.
    The default locations are C:\Program Files\BMC Software\CollectionPoint (Windows) and/opt/bmc/Collection Point (UNIX or Linux).
  7. Click Next.
  8. On the SLM Collection Point Point Number Information panel, enter the Port Number, and then click Next.
    The default is 7089.
  9. On the SLM Collection Point Java Platform Information panel, browse to the JRE path, and then click Next.
    After you have entered the required information, the installer validates your inputs, and then the Installation Preview panel appears, listing the product and product features that will be installed. You are nearly finished with the Collection Point installation.
  10. Click Install.
    The installer installs the Collection Point. After post-installation cleanup, a summary of the installation appears.
  11. Click View Log to review the SEVERE error messages in the product installer log.
    See whether errors are due to network, host, or other environment-related issues. You can view a log file of the installation:
    C:\Users\<installUser>\AppData\Local\Temp\slm_install_log.txt
  12. Close the log when you finish.
  13. Click Done to exit the BMC SLM installer.

Related topics

Known and corrected issues

Working with logs

Troubleshooting data and workflow import issues

Troubleshooting driver issues

Troubleshooting BMC Service Level Management issues

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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