This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

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Obtaining the BPCU

  1. Install only the BMC Remedy AR System server on a staging server, development testing server, or any other server that is going to be used for upgrading or testing the upgrade process.


    Do not install any BMC Remedy AR System components or applications other than the AR System server. If you do, your customizations might be overwritten.

  2. Obtain the latest version of the BPCU and the hash file.
    Updates to BPCU ( and the Overlay hash file ( between patch releases are posted to BMC Developer Network Community website.
  3. Uncompress the file and extract the OverlayHashFile.xml file to your development server.
  4. Uncompress the file, which is located in the ARSystemServerInstallDir folder.
    By default, the BPCU files are extracted to the Best_Practice_Conversion_Utility folder.

After the BPCU files are uncompressed and in the Best_Practice_Conversion_Utility folder, no further installation or configuration is needed. The utility is ready to be run from a command prompt.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.