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Multi-tenancy model customizations overwritten by the multi-tenancy update

This topic describes common multi-tenancy model customizations and whether they are overwritten by the update.

The multi-tenancy update SQL scripts revise the row-level security data in the Assignee Group field (Field ID 112) and the Vendor Assignee Group field (Field ID 60900). See Forms overwritten by the multi-tenancy update for a list of the forms on which these fields are updated.

Notes

Customization of the multi-tenancy model is rare. In the majority of installations, customization has not occurred.

If your customization is overwritten by the update, you must reconcile the customization before you run the update. Reconciling the customization preserves it from being overwritten.

This topic contains the following information:

Customizations overwritten by the multi-tenancy update

The following list describes the types of customizations to the out-of-the-box multi-tenancy model that are overwritten when the update is applied.

Note

If you performed any of the customizations listed in this section, see Reconciling customizations to the multi-tenancy model for instructions about how to preserve your customizations. Do that work before you apply the multi-tenancy update.

  • You disabled the out-of-the-box workflow that sets data in the Vendor Assignee Group field (Field ID 60900) on any of the forms listed in Forms on which Vendor Assignee Group field is updated. This is a common customization that you typically make when you are not using the Vendor Assignee multi-tenancy model for Incident Management. Disabling this workflow leaves the Vendor Assignee Group null.

    Following are examples for the Incident, Change, Release, Problem, Known Error, and Task forms.

     Example for Incident form

    On the Incidentform, the out-of-the-box workflow sets the Vendor Assignee Group to use the Assigned Support Company (Field ID 1000000251) and Owner Support Company (Field ID 1000000426) permission groups. The following filters control this workflow:

    • HPD:INC:UpdateGroupList_561_AssignedSupportCompany_Remove
    • HPD:INC:UpdateGroupList_561_OwnerSupportCompany_Remove
    • HPD:INC:UpdateGroupList_562_AssignedSupportCompany_Add
    • HPD:INC:UpdateGroupList_562_OwnerSupportCompany_Add
    • HPD:INC:UpdateGroupList-ReinitializeVendor-G_566
     Example for Change form

    On the Change form, the out-of-the-box workflow sets the Vendor Assignee Group to use the Change Manager Support Company (Field ID 1000000251), Change Coordinator Support Company (Field ID 1000003228), and Change Implementer Support Company (Field ID 1000003254) permission groups. The following filters control this workflow:

    • CHG:CRQ:UpdateGroupList_ManagerSupCompany_Add
    • CHG:CRQ:UpdateGroupList_ManagerSupCompany_Remove
    • CHG:CRQ:UpdateGroupList_AssigneeSupCompany_Add
    • CHG:CRQ:UpdateGroupList_AssigneeSupCompany_Remove
    • CHG:CRQ:UpdateGroupList_ImplementerSupCompany_Add
    • CHG:CRQ:UpdateGroupList_ImplementerSupCompany_Remove
    • CHG:CRQ:UpdateGroupList-ReinitializeVendor-G
     Example for Release form

    On the Releaseform, the out-of-the-box workflow sets the Vendor Assignee Group to use the Release Coordinator Support Company (Field ID 1000000251) permission group. The following filters control this workflow:

    • RMS:RLM:UpdateGroupList_ManagerCompany_Add
    • RMS:RLM:UpdateGroupList_ManagerCompany_Remove
    • RMS:RLM:UpdateGroupList-CompanyReinitializeVendor-G
     Example for Problem form

    On the Problem form, the out-of-the-box workflow sets the Vendor Assignee Group to use the Problem Coordinator Support Company (Field ID 1000000834) and Problem Assigned Support Company (Field ID 1000000251) permission groups. The following filters control this workflow:

    • PBM:PBM:UpdateGroupList_560_SupportCompanyPbmMgr_Remove
    • PBM:PBM:UpdateGroupList_561_AssignedSupportCompany_Remove
    • PBM:PBM:UpdateGroupList_562_SupportCompanyPbmMgr_Add
    • PBM:PBM:UpdateGroupList_563_AssignedSupportCompany_Add
    • PBM:PBM:UpdateGroupList-ReinitializeVendor-G_566
     Example for Known Error form

    On the Known Error form, the out-of-the-box workflow sets the Vendor Assignee Group to use the Problem Coordinator Support Company (Field ID 1000000834) and Problem Assigned Support Company (Field ID 1000000251) permission groups. The following filters control this workflow:

    • PBM:PKE:UpdateGroupList_560_SupportCompanyPbmMgr_Remove
    • PBM:PKE:UpdateGroupList_561_AssignedSupportCompany_Remove
    • PBM:PKE:UpdateGroupList_562_SupportCompanyPbmMgr_Add
    • PBM:PKE:UpdateGroupList_563_AssignedSupportCompany_Add
    • PBM:PKE:UpdateGroupList-ReinitializeVendor-G_566
     Example for Task form

    On the Taskform, the out-of-the-box workflow sets the Vendor Assignee Group to the value from the task's parent record as well as the Task Assignee Company (Field ID 1000000251) permission group. The following filters control the workflow that sets the Vendor Assignee Group to the Task Assignee Company permission group:

    • TMS:TAS:UpdateGroupList_560_Company
    • TMS:TAS:UpdateGroupList_560_Company_Continue
  • You changed the out-of-the-box workflow that sets data in the Assignee Group field (Field ID 112) on any of the forms listed in Forms on which the Assignee Group field is updated.

     Example for Incident form

    On the Incidentform, the out-of-the-box workflow sets the Assignee Group to use the permission group of the following company fields:

    • Contact Company (Field ID 1000000082) — This is the Customer Company.
    • Direct Contact Company (Field ID 1000005781) — This is the Contact Company.
    • Company (Field ID 1000000001) — This is the Location Company or Process Company as it drives Categorizations and is located within the Categorizations tab on the form.

    The following filters control this workflow:

    • SHR:SHR:UpdateGroupList-ContactCompany-G_550 — On submit, this filter sets Field ID 112 to the Contact Company permission group.
    • HPD:INC:UpdateGroupList_552_Company-G — On submit, this filter appends the Company permission group to Field ID 112.
    • HPD:INC:UpdateGroupList_562_DirectContactCompany_Add — On submit, this filter appends the Direct Contact Company permission group to Field ID 112.

    If you customized the multi-tenancy model for Incident Management, you might also have made changes to this workflow, added workflow, or both, to append additional permission groups to Field ID 112.

    Note

    If you need to search for filters to determine whether a customization was made to this workflow, keep in mind that most filters that update Field ID 112 or Field ID 60900 in BMC Remedy ITSM applications contain the phrase "UpdateGroupList" in their filter names.

  • You disabled the out-of-the-box workflow that sets data in the Assignee Group field (Field ID 112), which leaves it null, on any of the forms listed in Forms on which the Assignee Group field is updated.

If you performed the following work on any of the forms that are modified by the multi-tenancy update, you must manually update those forms:

  • Added a new dynamic group field to an out-of-the-box form
  • Added workflow to populate this new dynamic group field
  • Added this new dynamic group as a permission to Field ID 1.

Note

You must make these manual updates after you install the multi-tenancy update. For a description of the manual updates that you must perform, see Postinstallation steps for multi-tenancy update.

Customizations and changes not overwritten by the update

None of the following customizations and changes are overwritten by the multi-tenancy update:

  • You added a new, custom dynamic group field (for example, fields 60000 to 60999) to a form and used a custom workflow to set it.
  • You removed one or more existing, out-of-the-box, dynamic group permissions from Field ID 1 of an existing, out-of-the-box form. In this instance, the update amends only the base layer of the form; it does not update the overlay layer.
  •  You removed an existing, out-of-the-box, dynamic group permission from Field ID 1 of an existing, out-of-the-box form and retained the corresponding out-of-the-box, dynamic group field. In this instance, the multi-tenancy update amends the data within the existing dynamic group field. However, because the dynamic group permission was removed from Field ID 1, the data update does not affect the customization.
  •  You set the tenancy mode of the system to either Multi-Tenancy or Single Tenancy on the System Settings form.
  •  You added new companies or new support group data (or both) to the system.

Forms and fields overwritten by the multi-tenancy update

This section contains the following information:

Forms on which the Assignee Group field is updated

 List of forms on which the Assignee Group field (Field ID 112) is updated

AAS:Activity
AAS:AuditLogSystem
AAS:WorkInfo

AST:AssetCost
AST:AssetCostDepreciationHeader
AST:AssetLease_
AST:AssetMaintenance_
AST:AssetSoftware_
AST:AssetSupport_
AST:AssetWarranty_
AST:AuditLogSystem
AST:CILifeCycleStatus
AST:Contract_Contact_Dlg
AST:Impacted Areas
AST:Inventory Transactions
AST:InventoryQuantity
AST:LicenseCertificateProductAssociation
AST:LicenseJobAssociation
AST:LicenseJobSchedules
AST:LicenseMgmtException
AST:LicenseMgmtRunCertificateAssociation
AST:LicenseMgmtRunSummary
AST:OutageLog
AST:PurchaseLineItem
AST:PurchaseRequisition
AST:PurchaseRequisitionAttachments
AST:PurchaseRequisitionWorkLog
AST:Schedule Criteria
AST:WorkLog

CBK:ChargeBack
CBK:ChargeBackStatusMessages
CBK:ConfigCBKTimePeriods
CBK:GenerateChargeBackStatus
CBK:TimePeriods

CFG:Decision Tree-Branch
CFG:Reminders

CHG:Associations
CHG:ChangeRequest_AuditLogSystem
CHG:ChangeRiskFactors
CHG:Impacted Areas
CHG:Infra. Change Effort Log
CHG:Infrastructure Change
CHG:WorkLog

CTM:AuditLogSystem
CTM:CFG-ApplicationPreferences
CTM:Login ID
CTM:People Attributes
CTM:People Benefit Info
CTM:People Education
CTM:People HR Attendance Mgmt
CTM:People HR Time Management
CTM:People IT Skills
CTM:People Permission Groups
CTM:People Template
CTM:People Template PG
CTM:People Template SG
CTM:People Travel Profile
CTM:People Wallet
CTM:People WorkLog
CTM:People_Template_SFR
CTM:Support Group Alias
CTM:Support Group Assignments
CTM:Support Group Association
CTM:Support Group On-Call
CTM:SupportGroupFunctionalRole

CTR:AuditLogSystem
CTR:Contract_Relationship
CTR:ContractBase
CTR:GenericContract_
CTR:Rights_Granted
CTR:Terms_Conditions
CTR:WorkLog

FIN:ConfigRules
FIN:Payments

HPD:Associations
HPD:Help Desk Assignment Log
HPD:HelpDesk_AuditLogSystem
HPD:Impacted Areas
HPD:Template Associations
HPD:WorkLog

NTE:Notifier
NTE:Notifier Log

PBM:Costs
PBM:Impacted Areas
PBM:Investigation Associations
PBM:Investigation Effort Log
PBM:Investigation WorkLog
PBM:Known Error
PBM:Known Error Associations
PBM:Known Error WorkLog
PBM:Problem_AuditLogSystem
PBM:Solution DB Alias
PBM:Solution DB Associations
PBM:Solution WorkLog

RKM:ArticleHistory
RKM:Associations
RKM:DecisionTreeTemplate
RKM:Feedback
RKM:HowToTemplate
RKM:KAMBusinessService
RKM:KAMCompany
RKM:KAMOperationalCat
RKM:KAMOrganization
RKM:KAMProductCat
RKM:KAMResolutionData
RKM:KAMSite
RKM:KnowledgeArticleManager
RKM:KnownErrorTemplate
RKM:ProblemSolutionTemplate
RKM:ReferenceTemplate
RKM:SearchHistory
RKM:SearchHistory_Company
RKM:SearchHistory_OperationalCategorization
RKM:SearchHistory_OrganizationDepartment
RKM:SearchHistory_ProductCategorization
RKM:SearchHistory_Service
RKM:SearchHistory_SiteRegion
RKM:SearchHistory_Source
RKM:SearchHistory_VisibilityGroup
RKM:SessionRecordings
RKM:SRMViewHistory
RKM:UpdateRequests
RKM:VisibilityGroupAndCompany_Article
RKM:WatchList

RMS:Associations
RMS:AuditLogSystem
RMS:Release
RMS:ReleaseManifestAssociation
RMS:WorkLog

SLM:GoalSchedule
SLM:Measurement
SLM:MeasurementChild
SLM:PenaltyRewards
SLM:TeamMeasurement
SLM:UDA_AttachmentAssociations

SRD:ServiceRequestDefinition_DispProp
SRD:WorkInfo

SRM:AppTemplateBridge_DispProp
SRM:Categories_DispProp
SRM:ProcessDefinitionTemplate_DispProp
SRM:Request
SRM:RequestInterface_Create
SRM:Survey
SRM:WorkInfo

TMS:AuditLogSystem
TMS:ConfigPhaseManagement
TMS:ParentApplicationObject
TMS:ParentApplicationTemplate
TMS:Relationships
TMS:SummaryData
TMS:Task
TMS:TaskEffort
TMS:TaskGroup

WOI:Associations
WOI:WorkInfo
WOI:WorkOrder
WOI:WorkOrderInterface_Create

Note

The multi-tenancy update utility does not update Field 112 on the HPD: Help Desk form. There were no issues related to Field ID 112 on this form. 

Forms on which the Vendor Assignee Group field is updated

 List of forms on which the Vendor Assignee Group field (Field ID 60900) is updated

AAS:Activity
AAS:AuditLogSystem
AAS:WorkInfo

AST:PurchaseLineItem
AST:PurchaseRequisition

CFG:Reminders

CHG:Associations
CHG:ChangeRequest_AuditLogSystem
CHG:ChangeRiskFactors
CHG:Impacted Areas
CHG:Infra. Change Effort Log
CHG:Infrastructure Change
CHG:WorkLog

FIN:Payments

HPD:Associations
HPD:Help Desk
HPD:Help Desk Assignment Log
HPD:HelpDesk_AuditLogSystem
HPD:Impacted Areas
HPD:WorkLog

NTE:Notifier
NTE:Notifier Log

PBM:Costs
PBM:Impacted Areas
PBM:Investigation Associations
PBM:Investigation Effort Log
PBM:Investigation WorkLog
PBM:Known Error
PBM:Known Error Associations
PBM:Known Error WorkLog
PBM:Problem Investigation
PBM:Problem_AuditLogSystem
PBM:Solution Database
PBM:Solution DB Alias
PBM:Solution DB Associations
PBM:Solution WorkLog

RMS:AuditLogSystem
RMS:Release
RMS:ReleaseManifestAssociation
RMS:WorkLog

SRM:Request
SRM:Survey
SRM:WorkInfo

TMS:AuditLogSystem
TMS:SummaryData
TMS:Task
TMS:TaskGroup

WOI:Associations
WOI:WorkInfo
WOI:WorkOrder

Forms amended by the multi-tenancy update 

The tables in this section contain the names of forms that are amended and a list of the Field ID 1 permissions.

 Table containing the names of forms amended with Field ID 1 permissions
Form nameField ID 1 permissionsField ID 1 permissionsField ID 1 permissions

AAS:ActivityInterface

Unrestricted Access

Assignee Group

Vendor Assignee Group

AAS:ActivityInterface_Create

Unrestricted Access

Assignee Group

AAS:AuditLogSystem

Unrestricted Access

Assignee Group

Vendor Assignee Group

AAS:WorkInfo

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:Account

Unrestricted Access

Assignee Group

AST:Activity

Unrestricted Access

Assignee Group

AST:AdditionalData

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:AdminDomain

Unrestricted Access

Assignee Group

AST:Application

Unrestricted Access

Assignee Group

AST:ApplicationInfrastructure

Unrestricted Access

Assignee Group

AST:ApplicationService

Unrestricted Access

Assignee Group

AST:ApplicationSystem

Unrestricted Access

Assignee Group

AST:AssetConfigAssociationJoin

Unrestricted Access

Assignee Group

AST:AssetConfigConfigItemsJoin

Unrestricted Access

Assignee Group

AST:AssetCost

Unrestricted Access

Assignee Group

AST:AssetCostCIJoin

Unrestricted Access

Assignee Group

AST:AssetCostDepCalcDate

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:AssetCostDepreciationHeader

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:AssetCostJoinFINCost

Unrestricted Access

Assignee Group

AST:AssetJoinASTPeople

Unrestricted Access

Assignee Group

AST:AssetJoinASTPeople

Unrestricted Access

Assignee Group

AST:AssetMaintenance

Unrestricted Access

Assignee Group

AST:AssetMaintenanceReport

Unrestricted Access

Assignee Group

AST:AssetPeople

Unrestricted Access

Assignee Group

AST:AssetPeople_AssetBase

Unrestricted Access

Assignee Group

AST:AssetScheduleAssociationJoin

Unrestricted Access

Assignee Group

AST:AssetSupport

Unrestricted Access

Assignee Group

AST:AssetWarranty

Unrestricted Access

Assignee Group

AST:ASTOuterJoinASTPeople

Unrestricted Access

Assignee Group

AST:AST-TableJoin

Unrestricted Access

Assignee Group

AST:AUD_AssetAssociations

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:AuditLogSystem

Unrestricted Access

Assignee Group

AST:BaseElement

Unrestricted Access

Assignee Group

AST:BIOSElement

Unrestricted Access

Assignee Group

AST:BMCAssetBaseJoin

Unrestricted Access

Assignee Group

AST:BMCAssetBaseJoinComponent

Unrestricted Access

Assignee Group

AST:BMCAssetBaseJoinComponent

Unrestricted Access

Assignee Group

AST:BulkInventory

Unrestricted Access

Assignee Group

AST:BusinessProcess

Unrestricted Access

Assignee Group

AST:BusinessService

Unrestricted Access

Assignee Group

AST:Card

Unrestricted Access

Assignee Group

AST:CDROMDrive

Unrestricted Access

Assignee Group

AST:Certificate_Product_People
_Relations_Join

Unrestricted Access

Assignee Group

AST:Certificate_Product_Relations_Join

Unrestricted Access

Assignee Group

AST:CertificateBySoftwareContract

Unrestricted Access

Assignee Group

AST:CertificateBySoftwareContract
JoinContract_Relationship

Unrestricted Access

Assignee Group

AST:CertificatesJoinConfigLicense
TypeRegistry_Join

Unrestricted Access

Assignee Group

AST:CertificatesJoinConfigLicense
TypeRegistryJoinFINCosts

Unrestricted Access

Assignee Group

AST:CertificatesJoinConfigLicense
TypeRegistry
JoinFINCostsJoinAssetSoftware

Unrestricted Access

Assignee Group

AST:CertificatesJoinLicenseType
JoinFINCostsJoinContractJoinCTR_Rel

Unrestricted Access

Assignee Group

AST:Chassis

Unrestricted Access

Assignee Group

AST:CI Unavailability CI Join

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:CILifeCycleStatus

Unrestricted Access

Assignee Group

AST:CIU Search-Associations

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:Cluster

Unrestricted Access

Assignee Group

AST:CMDBAssoc CI UA CMDBAssoc

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:CommunicationEndpoint

Unrestricted Access

Assignee Group

AST:ComputerSystem

Unrestricted Access

Assignee Group

AST:ComputerSystem_BaseRelation
_Outer

Unrestricted Access

Assignee Group

AST:ComputerSystem
_BaseRelation_Outer_Certificate_Product
_Relations_join

Unrestricted Access

Assignee Group

AST:ComputerSystemATT_Join

Unrestricted Access

Assignee Group

AST:ConcreteCollection

Unrestricted Access

Assignee Group

AST:ConfCertificateTempForm

Unrestricted Access

Assignee Group

AST:ConnectivityCollection

Unrestricted Access

Assignee Group

AST:ConnectivitySegment

Unrestricted Access

Assignee Group

AST:Contract_Contact_Dlg

Unrestricted Access

Assignee Group

AST:Contract_PD_Relationship

Unrestricted Access

Assignee Group

AST:ContractPDRelationContractJoin

Unrestricted Access

Assignee Group

AST:ContractPDRelationshipJoin

Unrestricted Access

Assignee Group

AST:ContractRelationshipAndLicenseCertificate

Unrestricted Access

Assignee Group

AST:ContractRelJoinBaseElement

Unrestricted Access

Assignee Group

AST:CostFrequency

Unrestricted Access

Assignee Group

AST:DataBase

Unrestricted Access

Assignee Group

AST:DataBaseStorage

Unrestricted Access

Assignee Group

AST:DependencyStorageJoin

Unrestricted Access

Assignee Group

AST:DiskDrive

Unrestricted Access

Assignee Group

AST:DiskPartition

Unrestricted Access

Assignee Group

AST:Document

Unrestricted Access

Assignee Group

AST:Equipment

Unrestricted Access

Assignee Group

AST:FileSystem

Unrestricted Access

Assignee Group

AST:FloppyDrive

Unrestricted Access

Assignee Group

AST:HardwarePackage

Unrestricted Access

Assignee Group

AST:HardwareSystemComponent

Unrestricted Access

Assignee Group

AST:Impacted Areas

Unrestricted Access

Assignee Group

AST:Inventory Transactions

Unrestricted Access

Assignee Group

AST:InventoryQuantity

Unrestricted Access

Assignee Group

AST:InventoryQuantity_Storage_Join

Unrestricted Access

Assignee Group

AST:InventoryStorage

Unrestricted Access

Assignee Group

AST:IPConnectivitySubnet

Unrestricted Access

Assignee Group

AST:IPEndpoint

Unrestricted Access

Assignee Group

AST:IPXConnectivityNetwork

Unrestricted Access

Assignee Group

AST:Keyboard

Unrestricted Access

Assignee Group

AST:LAN

Unrestricted Access

Assignee Group

AST:LANEndpoint

Unrestricted Access

Assignee Group

AST:LicenseCertificateProductAssociation

Unrestricted Access

Assignee Group

AST:LicenseCertificates

Unrestricted Access

Assignee Group

AST:LicenseCertificatesJoinCMDB

Unrestricted Access

Assignee Group

AST:LicenseJob

Unrestricted Access

Assignee Group

AST:LicenseJobAssociation

Unrestricted Access

Assignee Group

AST:LicenseJobAssociationJoinRunHistory

Unrestricted Access

Assignee Group

AST:LicenseJobSchedules

Unrestricted Access

Assignee Group

AST:LicenseMgmtException

Unrestricted Access

Assignee Group

AST:LicenseMgmtExJoinJobAssocRunHistory

Unrestricted Access

Assignee Group

AST:LicenseMgmtExJoinJobAssoc
RunHistoryJoinBaseElement

Unrestricted Access

Assignee Group

AST:LicenseMgmtExJoinJobAssocRunHistory
JoinBaseElementJoinBaseRelationship

Unrestricted Access

Assignee Group

AST:LicenseMgmtExJoinJobAssoc
RunHistoryJoinLicCertificates

Unrestricted Access

Assignee Group

AST:LicenseMgmtIncludeClass

Unrestricted Access

Assignee Group

AST:LicenseMgmtRunCertAssocJoinLicCertificates

Unrestricted Access

Assignee Group

AST:LicenseMgmtRunCertificateAssociation

Unrestricted Access

Assignee Group

AST:LicenseMgmtRunSummary

Unrestricted Access

Assignee Group

AST:LicenseMgmtRunSummary
JoinLicenseJobAssocJoinRunHistory

Unrestricted Access

Assignee Group

AST:LicenseMgmtRunSummary
JoinLicenseJobAssocJoinRunSummary
JoinEngExc

Unrestricted Access

Assignee Group

AST:LicenseScopeTable

Unrestricted Access

Assignee Group

AST:LNsCollection

Unrestricted Access

Assignee Group

AST:LoadAssetPeople

Unrestricted Access

Assignee Group

AST:LoadBMC_BaseRelationship

Unrestricted Access

Assignee Group

AST:LoadLicenseCertificates

Unrestricted Access

Assignee Group

AST:LoadWorkLog

Unrestricted Access

Assignee Group

AST:LocalFileSystem

Unrestricted Access

Assignee Group

AST:LogicalSystemComponent

Unrestricted Access

Assignee Group

AST:Mainframe

Unrestricted Access

Assignee Group

AST:Media

Unrestricted Access

Assignee Group

AST:MemberOfHostedAccessPointJoin

Unrestricted Access

Assignee Group

AST:Memory

Unrestricted Access

Assignee Group

AST:Monitor

Unrestricted Access

Assignee Group

AST:NetworkPort

Unrestricted Access

Assignee Group

AST:NTDomain

Unrestricted Access

Assignee Group

AST:OperatingSystem

Unrestricted Access

Assignee Group

AST:OperatingSystemComponentJoin

Unrestricted Access

Assignee Group

AST:Organization

Unrestricted Access

Assignee Group

AST:OutageLog

Unrestricted Access

Assignee Group

AST:Package

Unrestricted Access

Assignee Group

AST:Patch

Unrestricted Access

Assignee Group

AST:Person

Unrestricted Access

Assignee Group

AST:PhysicalLocation

Unrestricted Access

Assignee Group

AST:PointingDevice

Unrestricted Access

Assignee Group

AST:Printer

Unrestricted Access

Assignee Group

AST:Processor

Unrestricted Access

Assignee Group

AST:Processor_ComputerSystem_Join

Unrestricted Access

Assignee Group

AST:Product

Unrestricted Access

Assignee Group

AST:ProtocolEndpoint

Unrestricted Access

Assignee Group

AST:PurchaseLineItemAssetJoin

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:PurchaseLineItemAssetReturnJoin

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:PurchaseLineItemInterface

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:PurchaseOrderAuditLog

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:PurchaseOrderInterface

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:PurchaseOrderLineItemJoin

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:PurchaseOrderLineItemSupplierJoin

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:PurchaseRequisitionAttachments

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:PurchaseRequisition-Detail

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:PurchaseRequisitionInterface

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:PurchaseRequisitionLineItemInnerJoin

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:PurchaseRequisitionLineItemOuterJoin

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:PurchaseRequisitionWorkLog

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:PurchaseReturn

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:Rack

Unrestricted Access

Assignee Group

AST:Relation_BaseElement_Locale

Unrestricted Access

Assignee Group

AST:Relation_ComputerSystem_Base

Unrestricted Access

Assignee Group

AST:Relation_ComputerSystem_Base
_Destination

Unrestricted Access

Assignee Group

AST:Relation_ComputerSystem_Base2

Unrestricted Access

Assignee Group

AST:Relation_IPEndPoint_Base

Unrestricted Access

Assignee Group

AST:Relation_Join_ComputerSystem

Unrestricted Access

Assignee Group

AST:Relation_Join_DiskDrive

Unrestricted Access

Assignee Group

AST:Relation_Join_IPEndPoint

Unrestricted Access

Assignee Group

AST:Relation_Join_LANEndPoint

Unrestricted Access

Assignee Group

AST:Relation_Join_NetworkPort

Unrestricted Access

Assignee Group

AST:Relation_Join_Patch

Unrestricted Access

Assignee Group

AST:Relation_Join_Processor

Unrestricted Access

Assignee Group

AST:Relation_Join_Product

Unrestricted Access

Assignee Group

AST:Relation_Memory_Base

Unrestricted Access

Assignee Group

AST:Relation_OS_Base

Unrestricted Access

Assignee Group

AST:Relation_OS_Memory

Unrestricted Access

Assignee Group

AST:Relation_OS_Patch

Unrestricted Access

Assignee Group

AST:Relation_Patch_Base

Unrestricted Access

Assignee Group

AST:Relation_Processor_Base

Unrestricted Access

Assignee Group

AST:Relation_Processor_Memory

Unrestricted Access

Assignee Group

AST:Relation_Product_Base

Unrestricted Access

Assignee Group

AST:Relation_Product_Memory

Unrestricted Access

Assignee Group

AST:Relation_Product_Patch

Unrestricted Access

Assignee Group

AST:Relationship_Join_BIOSElement

Unrestricted Access

Assignee Group

AST:Relationship_Join_Card

Unrestricted Access

Assignee Group

AST:Relationship_Join_Memory

Unrestricted Access

Assignee Group

AST:Relationship_Join_OperatingSystem

Unrestricted Access

Assignee Group

AST:Relationship_Join_TapeDrive

Unrestricted Access

Assignee Group

AST:RemoteFileSystem

Unrestricted Access

Assignee Group

AST:ResourceAllocationSettingData

Unrestricted Access

Assignee Group

AST:ResourcePool

Unrestricted Access

Assignee Group

AST:Role

Unrestricted Access

Assignee Group

AST:Schedule Association

Unrestricted Access

Assignee Group

AST:Schedule View

Unrestricted Access

Assignee Group

AST:SchView_SearchfromBase
_CompSys_VirtSys_Join

Unrestricted Access

Assignee Group

AST:SchView_SearchfromBase
_CompSys_VirtSys_Join_Exception

Unrestricted Access

Assignee Group

AST:SearchFromBase
_CompSys_VirtSys_AssetPeople

Unrestricted Access

Assignee Group

AST:SearchFromBase
_CompSys_VirtSys_AssetPeople_Exception

Unrestricted Access

Assignee Group

AST:SearchFromBase_CompSys_VirtSysSet

Unrestricted Access

Assignee Group

AST:SearchFromBase_ComputerSystem

Unrestricted Access

Assignee Group

AST:SearchFromBase
_ComputerSystem_Exception

Unrestricted Access

Assignee Group

AST:SearchFromBase_Dependency

Unrestricted Access

Assignee Group

AST:SearchFromBase_Dependency1

Unrestricted Access

Assignee Group

AST:SearchFromBase_Member Of1

Unrestricted Access

Assignee Group

AST:SearchFromBase_Relationship

Unrestricted Access

Assignee Group

AST:SearchFromBase_Relationship_Child

Unrestricted Access

Assignee Group

AST:SearchFromBase_Relationship_Local

Unrestricted Access

Assignee Group

AST:SearchFromBase_Relationship_Parent

Unrestricted Access

Assignee Group

AST:SearchFromBase_Relationship1

Unrestricted Access

Assignee Group

AST:SearchFromBase_Relationship2

Unrestricted Access

Assignee Group

AST:SearchFromBase_Relationship3

Unrestricted Access

Assignee Group

AST:ServiceOfferingInstance

Unrestricted Access

Assignee Group

AST:SGPASTAssetPeopleAssetBaseJoin

Unrestricted Access

Assignee Group

AST:SGPASTAssetPeopleAssetBaseSGAJoin

Unrestricted Access

Assignee Group

AST:Share

Unrestricted Access

Assignee Group

AST:SoftwareServer

Unrestricted Access

Assignee Group

AST:SystemResource

Unrestricted Access

Assignee Group

AST:SystemSoftware

Unrestricted Access

Assignee Group

AST:TapeDrive

Unrestricted Access

Assignee Group

AST:Transaction

Unrestricted Access

Assignee Group

AST:UPS

Unrestricted Access

Assignee Group

AST:UserCommunity

Unrestricted Access

Assignee Group

AST:VirtualSystemEnabler

Unrestricted Access

Assignee Group

AST:VirtualSystemSettingData

Unrestricted Access

Assignee Group

AST:WAN

Unrestricted Access

Assignee Group

AST:WorkInfoInterface_Create

Unrestricted Access

Assignee Group

Vendor Assignee Group

AST:WorkLog

Unrestricted Access

Assignee Group

CBK:ChargeBackStatusMessage_join

Unrestricted Access

Assignee Group

Vendor Assignee Group

CFG:BroadcastAssocBroadcast Join

Unrestricted Access

Assignee Group

Vendor Assignee Group

CFG:BroadcastCIAssoc Join

Unrestricted Access

Assignee Group

Vendor Assignee Group

CFG:Decision Tree-Branch

Unrestricted Access

Assignee Group

CFG:GEMKDBAssocLookUp

Unrestricted Access

Assignee Group

Vendor Assignee Group

CFG:GroupEventMapKDBAssoc

Unrestricted Access

Assignee Group

Vendor Assignee Group

CFG:Reminders

Unrestricted Access

Assignee Group

Vendor Assignee Group

CHG:Associations-CI Join

Unrestricted Access

Assignee Group

Vendor Assignee Group

CHG:ChangeAssocJoinCRQ

Unrestricted Access

Assignee Group

Vendor Assignee Group

CHG:ChangeCIAssocOJoinCRQ

Unrestricted Access

Assignee Group

Vendor Assignee Group

CHG:ChangeImpactedAreaCIAssociation_Join

Unrestricted Access

Assignee Group

Vendor Assignee Group

CHG:Change-ImpactedAreasJoin

Unrestricted Access

Assignee Group

Vendor Assignee Group

CHG:ChangeImpctAreaApproverLookup

Unrestricted Access

Assignee Group

Vendor Assignee Group

CHG:ChangeInterface_Create

Unrestricted Access

Assignee Group

CHG:ChangeRequest_AuditLogSystem

Unrestricted Access

Assignee Group

Vendor Assignee Group

CHG:ChangeRiskFactors

Unrestricted Access

Assignee Group

Vendor Assignee Group

CHG:ChangeRiskFactorsDraft

Unrestricted Access

Assignee Group

Vendor Assignee Group

CHG:Impacted Areas

Unrestricted Access

Assignee Group

Vendor Assignee Group

CHG:Infra. Change Effort Log

Unrestricted Access

Assignee Group

Vendor Assignee Group

CHG:LoadInfraChangeEffortLog

Unrestricted Access

Assignee Group

CHG:LoadInfrastructureChange

Unrestricted Access

Assignee Group

CHG:LoadTemplate

Unrestricted Access

Assignee Group

CHG:LoadTemplateAssociations

Unrestricted Access

Assignee Group

CHG:LoadTemplateSPGAssoc

Unrestricted Access

Assignee Group

CHG:LoadWorkLog

Unrestricted Access

Assignee Group

CTM:AuditLogSystem

Unrestricted Access

Assignee Group

Vendor Assignee Group

CTM:CFG-ApplicationPreferences

Assignee

Assignee Group

Submitter

CTM:People Permission Groups

Unrestricted Access

Assignee Group

CTM:People Template PG

Unrestricted Access

Assignee Group

CTM:People Template SG

Unrestricted Access

Assignee Group

CTM:People Template SG Lookup

Unrestricted Access

Assignee Group

CTM:People_Template_SFR

Unrestricted Access

Assignee Group

CTM:PeopleITSkillsJoin

Unrestricted Access

Assignee Group

CTM:PeopleUser

Unrestricted Access

Assignee Group

CTM:PeopleUserSupportGroupFunctionalRole

Unrestricted Access

Assignee Group

CTM:Ppl Search-PermissionGrp

Unrestricted Access

Assignee Group

CTM:Ppl Search-SupportGrpFuncR

Unrestricted Access

Assignee Group

CTM:Ppl Search-Worklog

Unrestricted Access

Assignee Group

CTM:PplPermissionSupGrpFuncRoleJoin

Unrestricted Access

Assignee Group

CTM:PPL-SptGrpAssoc-ITSkills

Unrestricted Access

Assignee Group

CTM:PPL-SptGrpFuncRole-ITSkills

Unrestricted Access

Assignee Group

CTM:Support Group Alias

Unrestricted Access

Assignee Group

CTM:Support Group Assignments

Unrestricted Access

Assignee Group

CTM:Support Group Association

Unrestricted Access

Assignee Group

CTM:Support Group On-Call

Unrestricted Access

Assignee Group

CTM:SupportGroupAssocPeople
LookUp

Unrestricted Access

Assignee Group

CTM:SupportGroupFunctionalRole

Unrestricted Access

Assignee Group

CTM:SupportGroupFunctional
RolePeopleLookUp

Unrestricted Access

Assignee Group

CTM:SupportGrpFuncRoleAsLookUp

Unrestricted Access

Assignee Group

CTR:AuditLogSystem

Unrestricted Access

Assignee Group

CTR:Contract_Relationship

Unrestricted Access

Assignee Group

Vendor Assignee Group

CTR:ContractBase

Unrestricted Access

Assignee Group

Vendor Assignee Group

CTR:ContractBase

Unrestricted Access

Assignee Group

Vendor Assignee Group

CTR:ContractBase_Locale

Unrestricted Access

Assignee Group

CTR:ContractBase_Locale

Unrestricted Access

Assignee Group

CTR:GenericContract_

Unrestricted Access

Assignee Group

CTR:MasterContract

Unrestricted Access

Assignee Group

FIN:CostAssocJoin_SHRSchemaName

Unrestricted Access

Assignee Group

FIN:CostCategoryConfigCategoryJoin

Unrestricted Access

Assignee Group

FIN:CostCategoryRepository

Cost Manager Computed

Cost User Computed

Cost Viewer Computed

FIN:CostCenterAssociation

Unrestricted Access

Assignee Group

HPD:Help Desk Assignment Log

Unrestricted Access

Assignee Group

Vendor Assignee Group

HPD:HelpDesk_AuditLogSystem

Unrestricted Access

Assignee Group

Vendor Assignee Group

HPD:Impacted Areas

Unrestricted Access

Assignee Group

Vendor Assignee Group

HPD:IncidentInterface_Create

Unrestricted Access

Assignee Group

Vendor Assignee Group

HPD:IncidentROIConfig_Join

Unrestricted Access

Assignee Group

Vendor Assignee Group

HPD:Template Assoc CI Lookup

Unrestricted Access

Assignee Group

Vendor Assignee Group

HPD:Template Associations

Unrestricted Access

Assignee Group

Vendor Assignee Group

NTE:Notifier

Unrestricted Access

Assignee Group

Vendor Assignee Group

NTE:Notifier Log

Unrestricted Access

Assignee Group

Vendor Assignee Group

PBM:Costs

Unrestricted Access

Assignee Group

Vendor Assignee Group

PBM:Impacted Areas

Unrestricted Access

Assignee Group

Vendor Assignee Group

PBM:Investigation Effort Log

Unrestricted Access

Assignee Group

Vendor Assignee Group

PBM:Known Error LookUp

Unrestricted Access

Assignee Group

Vendor Assignee Group

PBM:KnownErrorInterface

Unrestricted Access

Assignee Group

Vendor Assignee Group

PBM:Problem_AuditLogSystem

Unrestricted Access

Assignee Group

Vendor Assignee Group

PBM:ProblemInterface_Create

Unrestricted Access

Assignee Group

Vendor Assignee Group

PBM:Solution DB Alias

Unrestricted Access

Assignee Group

Vendor Assignee Group

RMS:Associations-CI-Join

Unrestricted Access

Assignee Group

Vendor Assignee Group

RMS:AuditLogSystem

Unrestricted Access

Assignee Group

Vendor Assignee Group

RMS:ChangeCIAssoc
OJoinReleaseChangeAssoc

Unrestricted Access

Assignee Group

Vendor Assignee Group

RMS:FINCostsOJoinManifestAssoc

Unrestricted Access

Assignee Group

Vendor Assignee Group

RMS:RelationshipsInterface_Create

Unrestricted Access

Assignee Group

RMS:ReleaseApproverLookup

Unrestricted Access

Assignee Group

Vendor Assignee Group

RMS:ReleaseAssetBaseApproverLookup

Unrestricted Access

Assignee Group

Vendor Assignee Group

RMS:ReleaseAssetBaseAssociation

Unrestricted Access

Assignee Group

Vendor Assignee Group

RMS:ReleaseAssociationJoinCI

Unrestricted Access

Assignee Group

Vendor Assignee Group

RMS:ReleaseInterface

Unrestricted Access

Assignee Group

Vendor Assignee Group

RMS:ReleaseInterface_Create

Unrestricted Access

Assignee Group

RMS:ReleaseManifest
AssocChangeByStatus

Unrestricted Access

Assignee Group

Vendor Assignee Group

RMS:ReleaseManifestAssociation

Unrestricted Access

Assignee Group

Vendor Assignee Group

RMS:ReleaseManifestAssocJoinActivity

Unrestricted Access

Assignee Group

Vendor Assignee Group

RMS:ReleaseManifestInterface

Unrestricted Access

Assignee Group

RMS:RMAJoinChangeAssocCIJoin

Unrestricted Access

Assignee Group

Vendor Assignee Group

TMS:AuditLogSystem

Unrestricted Access

Assignee Group

Vendor Assignee Group

TMS:ConfigPhaseManagement

Unrestricted Access

Assignee Group

Vendor Assignee Group

TMS:ParentApplicationObject

Unrestricted Access

Assignee Group

Vendor Assignee Group

 Table containing the names of BMC Knowledge Management forms amended with Field ID 1 permissions
Form nameField ID 1 permissionsField ID 1 permissionsField ID 1 permissionsField ID 1 permissions

RKM:ArticleHistory

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:AssociationKAM_Join

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:AssociationKAM_Join_SRM

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:Associations

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:DecisionTreeTemplate

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:DecisionTreeTemplate
_Manageable_Join

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:Feedback

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:HowToTemplate

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:HowToTemplate
_Manageable_Join

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:KAM_Detail_Join

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:KAM_Detail_Sign_Join

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:KAMApproverLookup

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:KAMAsynchronousUpdate

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:KAMBusinessService

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:KAMCompany

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:KAMOperationalCat

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:KAMOrganization

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:KAMProductCat

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:KAMSite

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:KnowledgeArticleManager

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:KnowledgeArticleManager
_Interface

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:KnowledgeSources

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:KnowledgeWatchList

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:KnownErrorTemplate

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:KnownErrorTemplate
_Manageable_Join

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:ProblemSolutionTemplate

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:ProblemSolutionTemplate
_Manageable_Join

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:ReferenceTemplate

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:ReferenceTemplate
_Manageable_Join

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:SearchHistory

Unrestricted Access

Assignee Group

RKM:SearchHistory_Company

Unrestricted Access

Assignee Group

RKM:SearchHistory
_OperationalCategorization

Unrestricted Access

Assignee Group

RKM:SearchHistory
_OrganizationDepartment

Unrestricted Access

Assignee Group

RKM:SearchHistory
_ProductCategorization

Unrestricted Access

Assignee Group

RKM:SearchHistory_Service

Unrestricted Access

Assignee Group

RKM:SearchHistory_SiteRegion

Unrestricted Access

Assignee Group

RKM:SearchHistory_Source

Unrestricted Access

Assignee Group

RKM:SearchHistory_VisibilityGroup

Unrestricted Access

Assignee Group

RKM:SessionRecording_KAM_Join

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:SessionRecordings

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:SRMViewHistory

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:UpdateRequest
_CountRequests

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:UpdateRequests

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:VisibilityGroup
AndCompany_Article

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:VisibilityGroupMapping

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

RKM:Visibility
GroupMapping_backup

Unrestricted Access

Assignee Group

Visibility Owner Assignee Groups

RKM:WatchList

Unrestricted Access

Assignee Group

Visibility Assignee Groups

Visibility Owner Assignee Groups

Note

On any given form, Field ID 1 can have more than one permission, as shown in the table.

The BMC Knowledge Management forms are listed in a separate table. If BMC Knowledge Management is installed on your system, refer to that table.

Where to go from here

If you have multi-tenancy model customizations that are overwritten by the update, you must reconcile them. For information about reconciling customizations, see Reconciling customizations to the multi-tenancy model.

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