This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

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Making modifications for BMC Knowledge Management 7.5.x


Perform this procedure only if you are running BMC Knowledge Management 7.5.x, or earlier, on your production server.

If you are using BMC Knowledge Management 7.5.x in your current production environment, make the following modifications to the Custom_Form_Instruction.xml file located in the Packages\Custom folder.


If you are using BMC Knowledge Management 7.5.x or earlier, you cannot use the Delta Data Migration Tool to import knowledge articles. However, you still must load the KMS:Associations form data from your BMC Knowledge Management production server to the staging server, as described in the following procedure. This form data enables integration of BMC Knowledge Management with BMC Service Desk applications.

To load KMS:Associations form data

  1. Modify the Custom_Form_Instruction.xml file, and add the data element for the KMS:Associations with the unique ID set to 179.
  2. Follow the standard delta data migration (DDM) process to migrate the custom application data and all other application data, as described in Extending delta data migration to include customizations.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.