Installing the BMC Remedy ITSM Suite Preconfigured Stack
The BMC Remedy IT Service Management (ITSM) Suite Preconfigured Stack is a solution-based installer that installs the BMC Remedy Action Request (AR) System server, its components, and certain BMC Remedy ITSM applications on a single server. During installation of the BMC Remedy ITSM Suite Preconfigured Stack, you can perform the following actions:
- Selectively choose which server components and applications to install.
- Add or upgrade components or applications after the BMC Remedy ITSM Suite Preconfigured Stack 8.1.00 is installed.
Note
For installation of a single component or an application from the BMC Remedy ITSM Suite, you must use the individual product installers. For more information, see the installation documentation for that application.
BMC Remedy ITSM Preconfigured Stack installation comprises the following stages:
Stage 1: Prepare for the installation of BMC Remedy ITSM Suite Preconfigured Stack
Stage 2: Install BMC Remedy ITSM Suite Preconfigured Stack
Stage 3: Perform post-installation procedure for BMC Remedy ITSM Suite Preconfigured Stack
Also see the Related topics.
Stage 1: Prepare to install BMC Remedy ITSM Suite Preconfigured Stack
| Step | Action | Additional information |
|---|---|---|
| 1. | Understand the applications that are installed as a part of the BMC Remedy ITSM Suite Preconfigured Stack installer | When you run the installation program, the installer asks you to select the type of installation that you want to perform. Depending upon the type of installation that you select, a certain set of applications is installed as a part of the BMC Remedy ITSM Suite Preconfigured Stack 8.1.00 installer. For information about the Help system that is automatically installed by the the BMC Remedy ITSM Suite Preconfigured Stack installer, see Help systems installed by the BMC Remedy ITSM Suite Preconfigured Stack installer. |
| 2. | Understand the BMC Remedy ITSM Suite Preconfigured Stack version 8.1.00 known issues | Review the issues and workarounds described in this topic before using the BMC Remedy ITSM Suite Preconfigured Stack installer. |
| 3. | Obtain the BMC Remedy ITSM Suite Preconfigured Stack installer | The BMC Remedy ITSM Suite Preconfigured Stack installer is available from the BMC Electronic Product Distribution (EPD) website at http://webapps.bmc.com/epd. |
| 4. | Determine the system and hardware and software requirements | Before installing BMC Remedy ITSM Suite Preconfigured Stack, ensure that the system requirements and the hardware and software requirements listed in this section are met. |
| 5. | Determine the operating system and database combination | None |
| 6. | Review the license information for BMC Remedy ITSM Suite Preconfigured Stack | None |
| 7. | Prepare to install BMC Remedy ITSM Suite Preconfigured Stack | None |
Stage 2: Install the BMC Remedy ITSM Suite Preconfigured Stack
| Step | Action | Additional information |
|---|---|---|
| 1. | Complete the installation parameters | None |
| 2. | Apply the AR Server License Key | This topic also describes the warning message displayed by the installer if you enter an invalid AR Server License Key, and the workaround for the warning message. |
| 3. | Run the BMC Remedy ITSM Preconfigured Stack installer | None |
Stage 3: Postinstallation procedure for BMC Remedy ITSM Suite Preconfigured Stack
| Step | Action | Additional information |
|---|---|---|
| 1. | Perform post-installation procedure for BMC Remedy ITSM Suite Preconfigured Stack | None. |
Related topics
| To know about... | Refer to... |
|---|---|
| Configuring |
|
| Uninstalling |
Comments