This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

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Installing the BMC Remedy ITSM Suite Preconfigured Stack

The BMC Remedy IT Service Management (ITSM) Suite Preconfigured Stack is a solution-based installer that installs the BMC Remedy Action Request (AR) System server, its components, and certain BMC Remedy ITSM applications on a single server. During installation of the BMC Remedy ITSM Suite Preconfigured Stack, you can perform the following actions:

  • Selectively choose which server components and applications to install.
  • Add or upgrade components or applications after the BMC Remedy ITSM Suite Preconfigured Stack 8.1.00 is installed.

Note

For installation of a single component or an application from the BMC Remedy ITSM Suite, you must use the individual product installers. For more information, see the installation documentation for that application.

BMC Remedy ITSM Preconfigured Stack installation comprises the following stages:

Stage 1: Prepare for the installation of BMC Remedy ITSM Suite Preconfigured Stack

Stage 2: Install BMC Remedy ITSM Suite Preconfigured Stack

Stage 3: Perform post-installation procedure for BMC Remedy ITSM Suite Preconfigured Stack

Also see the Related topics.

Stage 1: Prepare to install BMC Remedy ITSM Suite Preconfigured Stack

StepActionAdditional information
1.Understand the applications that are installed as a part of the BMC Remedy ITSM Suite Preconfigured Stack installer

When you run the installation program, the installer asks you to select the type of installation that you want to perform. Depending upon the type of installation that you select, a certain set of applications is installed as a part of the BMC Remedy ITSM Suite Preconfigured Stack 8.1.00 installer.

For information about the Help system that is automatically installed by the the BMC Remedy ITSM Suite Preconfigured Stack installer, see Help systems installed by the BMC Remedy ITSM Suite Preconfigured Stack installer.

2.Understand the BMC Remedy ITSM Suite Preconfigured Stack version 8.1.00 known issuesReview the issues and workarounds described in this topic before using the BMC Remedy ITSM Suite Preconfigured Stack installer.
3.Obtain the BMC Remedy ITSM Suite Preconfigured Stack installerThe BMC Remedy ITSM Suite Preconfigured Stack installer is available from the BMC Electronic Product Distribution (EPD) website at http://webapps.bmc.com/epd.
4.Determine the system and hardware and software requirementsBefore installing BMC Remedy ITSM Suite Preconfigured Stack, ensure that the system requirements and the hardware and software requirements listed in this section are met.
5.Determine the operating system and database combinationNone
6.Review the license information for BMC Remedy ITSM Suite Preconfigured StackNone
7.Prepare to install BMC Remedy ITSM Suite Preconfigured StackNone

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Stage 2: Install the BMC Remedy ITSM Suite Preconfigured Stack

StepActionAdditional information
1.Complete the installation parametersNone
2.Apply the AR Server License Key

This topic also describes the warning message displayed by the installer if you enter an invalid AR Server License Key, and the workaround for the warning message.

3.Run the BMC Remedy ITSM Preconfigured Stack installerNone

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Stage 3: Postinstallation procedure for BMC Remedy ITSM Suite Preconfigured Stack

StepActionAdditional information
1.Perform post-installation procedure for BMC Remedy ITSM Suite Preconfigured StackNone.

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Related topics

To know about...Refer to...
Configuring
  • Configuring after installation  in the BMC Remedy AR System documentation.
  • Configuring after installation in the BMC Atrium Core documentation.
  • Configuring BMC Remedy ITSM solution in the BMC Remedy ITSM documentation.
  • Configuring after installation in the BMC Service Level Management documentation.
  • Configuring after installation in the BMC Service Request Management documentation.
Uninstalling

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