This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

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Installing the BMC Remedy AR System server

Recommendations

  • To reduce installation time significantly, do not install the products over a WAN.
  • To avoid configuration problems, accept the default values displayed in the installer unless you have a valid reason to modify them.
  • For best results, install BMC Remedy Mid Tier on a separate computer from the BMC Remedy AR System server.

To install BMC Remedy AR System

  1. Download the BMC Remedy AR System installer from the Electronic Product Download (EPD) site, or navigate to the installation directory on the DVD.
  2. Unzip the suite installer (for example, ARSuiteKitWindows.zip or ARSuiteKitLinux.zip).
  3. Navigate to the Disk 1 folder.
  4. Start the installer:
    • For version 8.1 SP1 or earlier:
      • (Windows) Run setup.cmd.
      • (UNIX) Log on as root or nonroot and run setup.sh.

    • For version 8.1 SP2 or later:

      • (Windows) Run setup.exe.
      • (UNIX) Log on as root or nonroot and run setup.bin.

  5. In the lower-right corner of the Welcome panel, click Next.
  6. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
  7. On the Products selection panel, perform the following actions:
    1. Select Install.
    2. Select AR System Servers and clear the other options.
      The installer validates the system resources of your computer and displays a list of available features.
    3. Navigate to the directory in which you want to install the BMC Remedy AR System application.
      The default locations are C:\Program Files\BMC Software\ARSystem (Windows) and/opt/bmc/ARSystem (UNIX or Linux).
    4. Click Next.
  8. Enter the values from the planning worksheet for the features that you want to install.
    After you have entered the required information, the installer validates your input. The Installation Preview panel then appears, listing the product and features that will be installed.

    Note

    Run Sanity Check is selected by default. BMC recommends that you run the additional validation tests for your installation.

  9. Click Next.
    The installer installs the AR System features you have selected. After post-installation cleanup, a summary of the installation appears.
  10. Click View Log to review any SEVERE error messages or warnings in the product installer log.
    See whether errors are due to network, host, or other environment-related issues. You can view a log file of the installation: 
    C:\Users\Administrator\AppData\Local\Temp\arsystem_install_log.txt
  11. When you are finished reviewing the log, close it.
  12. Click Done to exit the AR System installer.

Related topics

Platform installation and upgrade known and corrected issues

Working with logs

Troubleshooting data and workflow import issues

Troubleshooting driver issues

Troubleshooting BMC Remedy AR System issues

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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