This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Installing the application components

The following topics are provided: 

Preparing to install the application components

Before you begin, ensure that you have carefully reviewed all the information discussed in the Preparing section.

Scope of application installation

The following table lists the components and installers you need to install BMC Remedy IT Service Management (ITSM) applications.

Component Installation Installer needed Features installed
BMC Remedy ITSM core applications

BMC Remedy ITSM

BMC Remedy ITSM Suite installer
  • BMC Service Desk (includes BMC Incident Management and BMC Problem Management)
  • BMC Asset Management
  • BMC Change Management
  • BMC Knowledge Management

Multi-tenancy fixes

Multi-tenancy fixes

Note: During installation, the Multi-tenancy Workflow Customization Information panel appears if you installed the 8.1 version of BMC Service Request Management.

BMC Service Request Management

BMC Service Request Management

BMC Service Request Management installer

Installs BMC Service Request Management.

Data Visualization modules

Upgrades Data Visualization modules.

If you are upgrading from BMC Service Request Management 2.2.00 to BMC Service Request Management 8.1.00, you must also upgrade the Data Visualization modules used in the Request Entry Console and Visual Process views.

BMC Service Level Management

BMC Service Level Management BMC Service Level Management installer Installs BMC Service Level Management.
BMC Service Level Management Collector Installs BMC Service Level Management Collector.
BMC Service Level Management Collection Point Installs BMC Service Level Management Collection Point.
Installing BMC Service Management Process Model BMC Service Management Process Model BMC Service Management Process Model installer Installs BMC Service Management Process Model.
BMC Process Designer BMC Process Designer BMC Process Designer installer
  • Process Designer Integration and Configuration Tool (PDICT)
  • Process Designer server

Note: With BMC Remedy ITSM Process Designer 8.3.04, a common installer is introduced to install both the Process Designer Integration and Configuration Tool (PDICT) and Process Designer server.

Other installation

Help system

Component specific online help installer Installs the online help.

Related topics

To know about... Refer to...
Release notes and notices
Troubleshooting the installation
Configuring
  • Configuring BMC Remedy ITSM in BMC Remedy ITSM suite product documentation
  • Configuring BMC Service Request Management in BMC Service Request Management product documentation
  • Configuring BMC Service Level Management in BMC Service Level Management product documentation
  • Configuring BMC Process Designer in BMC Remedy ITSM suite product documentation
Uninstallation
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