Installing patches for Drift Management
Ensure that you install the latest BMC Remedy Action Request (AR) System, BMC Atrium CMDB, and BMC IT Service Management (ITSM) patches when they become available. Patches are available from the Downloads & Patches link on the Customer Support website at:
In "Remedy Heritage Customers, visit the Patch Download site" under Patches, click Patch Download.
For more information, see the release notes and technical bulletins for AR System and Drift Management.