This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

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Installing Help if the AR System server is slow (Oracle database only)

If you are installing Help with an AR System server with an Oracle database, the installation sometimes is aborted due to the AR System server timing out.

To install Help if the AR System server is slow

  1. If the AR System server is slow, increase the time out by setting the AR_SERVER_CONNECTION_TIMEOUT property to 60 minutes.
    This setting must be passed to the installer in the online-help-installer.properties file.
  2. Create a new online-help-installer.properties file using your favorite text editor.
    For the contents of the online-help-installer.properties file, see Modifying the silent installation properties file.
  3. Add the AR_SERVER_CONNECTION_TIMEOUT=60 property to the file, and then save your changes.
  4. Run the following command for the GUI installer:

    <binary> -f online-help-installer.properties

    For more information, see Installing help with the GUI installer.

  5. Use the following parameters for CLI and Silent modes.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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