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To view the latest version, select the version from the Product version menu.

Installing Drift Management with the GUI installer

This procedure describes how to install Drift Management using the GUI installer on Windows and UNIX (Solaris, HP-UX, HP-UX Itanium, AIX, or Linux).

Important

The Drift Management installer verifies that your system meets the minimum prerequisites. Before you install, ensure that the BMC Remedy Action Request (AR) System server meets the minimum hardware requirements. For product compatibility information, see the Customer Support website at  http://www.bmc.com/support_home . Installing applications on an underpowered server might result in unexpected system behavior, including installation errors, slow response, and sudden application stoppages.

To install Drift Management with the GUI installer

  1. Start the Drift Management installer executable on the server that is running AR System, based on your operating system.

    Note

    You cannot perform a remote installation.

    The location from which you run this executable file depends on how you received the application.
    If you are installing on Windows:

    • If your files are on a DVD, run the BMCCDMSetup.exe file under the root directory.
    • If you downloaded the application from the BMC Electronic Product Distribution site, access the executable file from the top level of the working directory. This is the directory that you created to hold the files you extracted after downloading them.
    If you are installing on UNIX (Solaris, HP-UX, HP-UX Itanium, AIX, or Linux):
    • Use an X Windows System.
  2. (If you are installing files from the BMC Electronic Product Distribution site) Perform the following tasks:
    1. Change to the working directory containing the application files you downloaded, and then uncompress it.
    2. In the directory's root folder to which you downloaded the application, ensure that you have full read, write, and execute access to the BMCCDMSetup.bin executable.
    3. Type ./BMCCDMSetup.bin, and then press ENTER.
      You can also double-click the BMCCDMSetup.bin file to launch the installer.
      After some brief initialization messages appear, the Introduction panel appears. The Drift Management installer also checks the available temp space on your system. If sufficient temp space is not available, the installation stops.

      BMC Configuration Drift Management Introduction panel

      Note

      Context-sensitive help is available to you in the installer panels; click the Help button.

  3. Click Next.

    The License Agreement panel appears.

  4. Review the agreement, and then click I accept the terms of the License Agreement.

  5. Click Next.

    The Product Feature Selection panel appears.

  6. Select BMC Configuration Drift Management.

    Note

    You can run the Drift Management installer more than once, to install various combinations of the applications or their options as needed, or even run the installer on top of an existing installation. For example, you can first install Drift Management, and then later run the Drift Management installer a second time if you must install the Change Management or Incident Management extensions to Drift Management. However, the installation program prevents you from installing the Change Management Extension if Drift Management is not already installed.

  7. Click Next.

    The AR System Server Settings panel appears.

  8. Select the AR System server to use with Drift Management and specify:

    • An AR System server that supports the installed applications. If your system has multiple instances of the AR System server installed on it, use the pull-down menu to select an instance. 

      Selecting an instance of the AR System server

    • TCP port for the selected AR System server, if Portmapper was not used when the AR System server was installed, or if you want to specify a port explicitly to go through a firewall.

    • User name, which is the AR System server administrator's ID. The default ID for new installations is Demo, with no password.

      Password for the AR System server administrator's ID.

      Important

      To keep AR System secure, add a password for the AR System administrator as soon as possible, if you have not done so already.

  9. Click Next.
    The installer validates whether your AR System server user input settings are correct. If they are not, you must enter the correct information before the installation can continue.
    The Drift Management Components Selection panel appears.
  10. Select Drift Management components, as needed:
    • Drift Management Application

    • Change Management Extension—Integration that allows you to create change requests from Drift Management, directly allowing users to fix their drifts. The installer checks the system dependencies and does not let you select this extension if Drift Management is not already installed on your system.

    • Incident Management Extension—Integration that allows you to create incidents from Drift Management, directly allowing users to report their drifts. The installer checks the system dependencies and does not let you select this extension if Drift Management is not already installed on your system.

      Note

      If the installer detects that you have already installed these components, you are asked if you want to reinstall them.

  11. After you make your selections, click Next.
    The Choose Install Folder panel appears. The default location for installation is C:\Program Files\AR System Applications\<ARSserver-name>\BMC Configuration Drift Management (for Windows) and /usr/arsystem/<ARS server-name>/BMC_Configuration_Drift_Management (for UNIX). Otherwise, click Choose to browse for a different folder.
    If you have navigated to a different folder but want to revert to the default location, click Restore Default Folder.
  12. Click Next.
    The Prerequisites pane appears. The installer checks if your system meets basic hardware requirements (for example, sufficient hard disk space and physical memory) and software configuration requirements (for example, the installed version of AR System, the minimum required version, and the status of your system).
    Drift Management prerequisites

    BMC recommends that your system have at least 2 GB minimum of RAM, but 4 GB is recommended. If your system has only 1 GB, the installer will not let you proceed. The installer prompts you with a warning message if you have less than 2 GB RAM installed on your system.

    • If your system meets the basic prerequisites, the installer allows you to move to the next installation stage. For more information, see Hardware requirements.
    • If your system fails the check, you must quit the installer and fix the problems before you can continue. When your system meets the installation prerequisites, start the installation process from the beginning. If you have questions, click View Details to view the software prerequisites, as shown in Drift Management prerequisites.
  13. Click Next.

    The Pre-Install Important Note panel appears.

    Important

    This panel reminds you that the installer restarts the AR System server during the installation phase. This can cause an inconvenience to your users, so plan your installation accordingly. In addition, you must install the supported version of the BMC Remedy AR System Mid Tier for Drift Management to work properly.

  14. Click Next.

    The Pre-Installation Summary pane appears, which describes the product you are installing, the installation folder, and product components.

    Note

    The default location for installation is as follows:

    (Microsoft Windows) C:\Program Files\AR System Applications\<ARSserver-name>\BMC Configuration Drift Management

    (UNIX) /usr/arsystem/<ARSserver-name>/BMC_Configuration_Drift_Management

    If you want to install a copy of the application on an additional AR System server on this computer, install each copy of the application into a separate folder.

  15. Review the summary information. If the information is correct, click Install to continue.

    The installer shows you the progress of the applications and components as they are being installed. After all files are copied and the workflow is loaded, the Install Complete panel appears. You are reminded to restart the web server.

  16. Click Next to continue.
  17. Click Done to close the installer.
    When you click Done, the installer creates the BMC_Configuration_Drift_Management_InstallLog.log file. Review this file and the other installation logs for any error or warning messages. For more information, see Installation logging in BMC Atrium Core documentation.
  18. When the installation process is finished, including a reinstallation of Drift Management, use the BMC Remedy Mid Tier Configuration Tool to flush the Mid Tier cache.
    For more information, see the BMC Remedy Action Request System Installing and Administering BMC Remedy Mid Tier guide.
  19. Stop and restart the web server.
  20. Open Drift Management.
    For information, see BMC Configuration Drift Management post-installation procedures.
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