Installing BMC Remedy ITSM Process Designer
The BMC Remedy IT Service Management (ITSM) Suite supports two versions of the BMC Remedy ITSM Process Designer: versions 8.3.03 and 8.3.04. For a new installation, version 8.3.04 is recommended, but if you have an existing 8.3.03 installation, you can use that instead. The following topics describe the installation procedures for 8.3.03 and 8.3.04. Pre-installation tasks, single-server and server-group installation, and post-installation tasks are included with each set of topics.