Installing BMC Remedy AR System
The BMC Remedy AR System installer guides you step-by-step through the installation process. When you start the installer, you can choose one or more features to upgrade at one time. Because certain applications depend on a specific set of features, you need to run the installer multiple times to install all of the features in the solution. For example, you first install the AR System server on one computer and then run the installer a second time to install the BMC Remedy Mid Tier on a different computer.
The BMC Remedy Action Request (AR) System installation comprises the following stages:
Also see the Related topics.
Stage 1: Prepare for BMC Remedy AR System installation
|1.||Understand the installers you need for different components in the BMC Remedy ITSM Suite|
Understand the following:
Note: For some components, you must run the same installer multiple times.
|2.||Review the system requirements|
Review the compatibility matrix, and the software and hardware requirements for installing BMC Remedy ITSM Suite components. The following topics are provided:
|3.||Download the installation files|
When viewing the latest version of a product on the Electronic Product Download (EPD) site, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile. Ensure that you download the latest service pack and patch.
|4.||Obtain the BMC Remedy license keys|
Only the BMC Remedy AR System server licenses require keys. Depending on the components that you use, you might need several licenses to activate an application.
Note: You must activate the licenses before installing the applications. See Activate the application licenses.
|5.||Prepare your database for installation|
Before you install, prepare your database as described in this section. Also review the recommendation to avoid a decline in the BMC Remedy AR System server performance.
|6.||Prepare the base platform|
Before you install, prepare your base UNIX or Windows platform.
|7.||Perform the preupgrade checks and configuration checks|
Use the Configuration Check utility to perform the configuration checks before you install any components in the BMC Remedy ITSM Suite environment.
Recommendation: BMC recommends that you perform checks for all the components you want to install before you proceed to the next stage.
|8.||Download and complete the planning spreadsheet||Before you start installing, gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you to gather the parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.|
Stage 2: Perform the preinstallation procedures for BMC Remedy AR System
|1.||Prepare your system for the installation of the BMC Remedy AR System server and database||The BMC Remedy Action Request (AR) System installer prompts you to enter information about the BMC Remedy AR System database, which the installer creates during the installation. This database contains the BMC Remedy AR System server forms and field definitions, and stores workflow data, structures, and permissions.|
|2.||Prepare to install web services|
If you select the AR System server option in the installer, it installs files and forms that enable the plug-in server to issue remote procedure calls (RPCs). You must perform the described tasks:
|3.||Prepare to install the Email Engine||Preinstallation instructions for installing the Email Engine on Windows and UNIX platforms.|
|4.||Prepare to install BMC Remedy Developer Studio||Preinstallation tips for BMC Remedy Developer Studio.|
Stage 3: Install BMC Remedy AR System
When you start the installer, you can choose one or more features to install at one time. Because certain applications depend on a specific set of features, you need to run the installer multiple times to install all of the features in the solution. For example, you first install the AR System server on one computer and then run the installer a second time to install the mid tier on a different computer.
Note: You can use either standard installation or silent installation mode.
|2.||Install BMC Remedy Encryption Security|
To use the following encryption products, you must install them on both the server and its clients:
Clients include BMC Remedy, third-party, and user-developed applications that use the BMC Remedy application programming interface (API).
|3.||Install BMC Remedy AR System online help|
Stage 4: Perform the postinstallation procedures for BMC Remedy AR System
|1.||Review the postinstallation checks|
Starting with the BMC Remedy AR System 7.6.03 release, postinstallation checks were added. After the installation of BMC Remedy AR System and its components is complete, postinstallation checks are automatically run for the components that you have selected during the installation. Sample data is run as a part of the post-installation check, to verify that the component is installed and is working correctly.
You can also run the postinstallation checks through the BMC Remedy AR System Maintenance Tool.
|2.||Increase the default maximum memory growth on HP-UX||Use the described procedure to increase the current default maximum memory growth potential of arserverd.|
|3.||Set the Next-ID-Block-Size parameter value||After installing or upgrading AR System, set the Next-ID-Block-Size parameter value to 100 in the ar.cfg or ar.conf file on the AR System server.|
|4.||Set the LD_LIBRARY_PATH variable||Before running the driver for the BMC Remedy AR System server on a UNIX system, add an entry to the library path environment variable (LD_LIBRARY_PATH). This variable is not set by default. The topic contains examples showing how to adjust the variable if you are using the Bourne shell.|
|5.||Configure environment variables for armonitor||After you install BMC Remedy AR System, you might determine that certain environment variables should be set for your environment.|
|6.||Configure Oracle cursor sharing setting||None|
|7.||Perform Flashboards postinstallation procedures|
This topic contains information about the following postinstallation procedures:
|8.||Update configuration after changing from IPv4 to IPv6||If you have installed BMC Remedy AR System and BMC Atrium Core on a server with an IPv4 address and then changed it to an IPv6 address, you must complete the described tasks.|
|9.||Perform IPv6 postinstallation procedures||BMC Remedy AR System supports IPv6 for only version 8.1 and later releases.|
|10.||Enable LDAP plug-ins for SSL connections post-installation||To enable LDAP plug-ins for SSL connections in configured networks after a new installation, you must add a LDAP certificate to the certificate database for SSL communication.|
Stage 5: Perform the preinstallation procedure for BMC Remedy Mid Tier
|1.||Prepare to install BMC Remedy Mid Tier||—|
Stage 6: Install BMC Remedy Mid Tier
|1.||Install BMC Remedy Mid Tier|
Use the BMC Remedy AR System installer.
Recommendation: Do not install any other applications on the computer on which you have installed the BMC Remedy Mid Tier.
Stage 7: Perform the postinstallation procedures for BMC Remedy Mid Tier
|1.||Verify that the BMC Remedy Mid Tier is working|
|2.||Verify that the JSP engine has the proper permissions||—|
|3.||Edit proxy server and load balancer settings||—|
|4.||Run Tomcat with IIS||By default, the 64-bit version of Microsoft Internet Information Services (IIS) does not load the Apache Tomcat ISAPI filter, because the Tomcat filter is designed for 32-bit platforms. Complete the described procedure to run IIS with Tomcat on this platform.|
|5.||Change the BMC Remedy Mid Tier configuration password||Consider changing the mid tier configuration password after you complete the installation.|
|6.||Start and stop BMC Remedy Mid Tier||—|
|To know about...||Refer to...|
|Server group configuration||Verifying server group configuration|
|Release notes and notices|