Installing BMC Atrium Core
The installer guides you step-by-step through the installation process. When you start the installer, you can choose one or more features to install at one time. Because certain applications depend on a specific set of features, you must run the installer multiple times to install all of the features in the solution.
BMC Atrium Core installation comprises the following stages:
Also see the Related topics.
Stage 1: Prepare for the installation of BMC Atrium Core
|1.||Understand the installers for different components in the BMC Remedy ITSM Suite|
Understand the following:
Note: For some components, you must run the same installer multiple times.
|2.||Review the system requirements|
Review the compatibility matrix, and the software and hardware requirements for installing BMC Remedy ITSM Suite components. The following topics are provided:
|3.||Download the installation files|
When viewing the latest version of a product on the Electronic Product Download (EPD) site, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile.
Ensure that you download the latest service pack and patch.
|4.||Obtain the BMC Remedy license keys|
Only the BMC Remedy AR System server licenses require keys. Depending on the components that you use, you might need several licenses to activate an application.
Note: You must activate the licenses before installing the applications. See Activate the application licenses.
|5.||Prepare your database for installation|
Before you install, prepare your database as described in this section. Also review the recommendation to avoid a decline in BMC Remedy AR System server performance. The following topics are provided:
|6.||Prepare the base platform|
Before you install, you must prepare your base UNIX or Windows platform. The following topics are provided:
|7.||Perform the pre-upgrade checks and configuration checks|
Use the Configuration Check utility to perform the following types of checks:
BMC recommends that you perform checks for all the components you want to install before you proceed to the next stage.
|8.||Download and complete the planning spreadsheet||Before you start installing or upgrading the products, you must gather information about the required parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you to gather the parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.|
Stage 2: Perform the pre-installation procedure for BMC Atrium Core
|1.||Perform the pre-installation procedures for BMC Atrium Core installation||The steps described in this topic will help you prepare your system to install the BMC Atrium Core features on the BMC Remedy AR System server.|
Stage 3: Install BMC Atrium Core
When you start the installer, you can choose one or more features to install at one time. Because certain applications depend on a specific set of features, you must run the installer multiple times to install all of the features in the solution.
Note: You can use either method for installation.
|2.||Install BMC Atrium Core Web Services components|
Ensure that you install BMC Atrium Core Web Services components are follows:
BMC Atrium Core does not provide load-balancing support for BMC Atrium web services components in an AR System server group environment. Instead, you can configure the AR System server group for providing redundancy capabilities to the web services components. To do so, you must update the BMC Atrium web services registry on the secondary servers. See in BMC Atrium Core documentation.
|3.||Install additional language packs||During the BMC Atrium Core installation, the English language pack is installed by default. You can choose to install more language packs after you install BMC Atrium Core.|
|4.||Install BMC Atrium Core online help||—|
Stage 4: Perform the post-installation procedures for BMC Atrium Core
|1.||Perform the post-installation procedures for BMC Atrium Core||BMC recommends that you do a health check as an automated test of installed product features after installing, before installing, or when troubleshooting a feature that does not work. The BMC Atrium Core Maintenance Tool gives you access to the Health Check utility, which automatically detects the installed components and validates whether they have been installed successfully.|
Stage 5: Install Atrium Integrator
Atrium Integrator installation contains installation of the Atrium Integrator server and the Atrium Integrator client. Installing Atrium Integrator is typically part of the full BMC Atrium CMDB installation process.
In a server group environment, Atrium Integrator can be used to distribute the jobs across multiple Atrium Integrator Carte servers.
Stage 6: Perform the post-installation procedures for Atrium Integrator
|1.||Configure remote Atrium Integrator server||You can configure the Atrium Integrator server on a remote computer without the BMC Remedy AR System server on the same computer.|
|2.||Verify Atrium Integrator installation||—|
Stage 7: Perform the pre-installation procedures for BMC Configuration Drift Management
|1.||BMC Configuration Drift Management installation prerequisites||The Drift Management installer validates your system to verify that the minimum prerequisites have been met. Before installing Drift Management, ensure the that the installation prerequisites in this topic have been met. The Drift Management installer performs a system check to ensure that you have enough resources to run the applications.|
|2.||Before installing Drift Management, review the compatibility matrix on the Customer Support website to ensure that your system is compatible with the applications you are installing.|
|3.||Ensure that you have the latest AR System, BMC Atrium CMDB, and BMC IT Service Management patches installed when they become available.|
|4.||Perform the health checks before you install and configure Drift Management.|
|5.||Hardware requirements for BMC Configuration Drift Management||Ensure that the AR System server meets the minimum hardware requirements.|
|6.||Ensure that you create a backup of the AR System database and the file system before you proceed with installing Drift Management.|
|7.||In Windows 2003 environments, you see a error if the framedyn.dll file is not in the system directory. Perform the steps in this topic to check for the missing DLL.|
|8.||The Drift Management installer needs to use a large amount of disk space at initialization time (several times larger than the space required by the installed Drift Management application).|
Stage 8: Install BMC Configuration Drift Management
You must run the installations from the server that is running BMC Remedy AR System, and you must be logged in to that server with sufficient administrator privileges (or non-root for UNIX).
If you are installing Drift Management on an AR System server with an Oracle database, the installation is sometimes stopped because the AR System server times out. For the procedure to install Drift Management on Oracle database, see Issues with installing Drift Management on an Oracle database.
|2.||After you install BMC Configuration Drift Management, you should then install the Help system to allow users to click the the Help button in one of the Drift Management consoles or forms or access the Help system.|
Stage 9: Perform the post-installation procedures for BMC Configuration Drift Management
|1.||You must install any patches, if available, and access the console.|
|To know about...||Refer to...|
|Server group configuration||Verifying server group configuration|
|Release notes and notices|