This is the new BMC Remedy ITSM Suite 8.1.xx Deployment online documentation which contains consolidated information of install and upgrade procedures for all the components in the BMC Remedy IT Service Management (ITSM) Suite.
This online documentation categorizes the components as:
- Platform components: BMC Remedy Action Request (AR) System components and BMC Atrium Core components
- Application components: BMC Remedy ITSM core components, BMC Service Request Management, BMC Service Level Management, and BMC Remedy ITSM Process Designer
Note
For version 8.1.xx, the install and upgrade information will not be removed from the product documentation of the respective components, however you must refer to this documentation for latest and updated information.
What's new
Announcements
November 7, 2014
Patch 1 for version 8.1.02: 8.1.02.001 is released for the following components:
- BMC Remedy AR System
- BMC Atrium Core
- BMC Remedy ITSM
- BMC Service Request Management
For information about other product announcements, refer to the Release notes and notices.
About BMC Remedy ITSM Suite 8.1.xx Deployment online documentation
The following graphic illustrates scope and the contents of this online documentation.
The following table describes the contents of the different branches in this online documentation.
| Branch | Description |
|---|---|
| Release notes and notices | Release notes in this documentation are specific to install and upgrade. For complete release notes, refer to the product documentation of the respective component. |
| Preparing | This section provides information about the preparation you must do before installing or upgrading any component of the BMC Remedy ITSM Suite. |
| Installing | This section provides information about the steps for performing a fresh installation. |
| Upgrading | This section provides an interactive upgrade quick start guide that will help to understand the upgrade process. |
| Troubleshooting |
Video: Remedy Interactive Upgrade Tool and Deployment Space
This video demonstrates the new Remedy Interactive Upgrade Tool and Deployment space which simplifies the process of upgrading to BMC Remedy IT Service Management 8.1.xx.
To view in full-screen mode, in the control bar select YouTube then click the Full Screen icon.
Related documentation
For information on other procedures, refer to the respective product documentation:
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