This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

This is the new BMC Remedy ITSM Suite 8.1.xx Deployment online documentation which contains consolidated information of install and upgrade procedures for all the components in the BMC Remedy IT Service Management (ITSM) Suite.

This online documentation categorizes the components as:

  • Platform components: BMC Remedy Action Request (AR) System components and BMC Atrium Core components
  • Application components: BMC Remedy ITSM core components, BMC Service Request Management, BMC Service Level Management, and BMC Remedy ITSM Process Designer


For version 8.1.xx, the install and upgrade information will not be removed from the product documentation of the respective components, however you must refer to this documentation for latest and updated information.

What's new


November 7, 2014

Patch 1 for version 8.1.02: is released for the following components:

  • BMC Remedy AR System
  • BMC Atrium Core 
  • BMC Remedy ITSM
  • BMC Service Request Management

For information about other product announcements, refer to the Release notes and notices.

About BMC Remedy ITSM Suite 8.1.xx Deployment online documentation

The following graphic illustrates scope and the contents of this online documentation.

The following table describes the contents of the different branches in this online documentation.

Release notes and notices

Release notes in this documentation are specific to install and upgrade. For complete release notes, refer to the product documentation of the respective component.

 Click here for the list of topics in this section

  • Installation and upgrade known and corrected issues are categorized as:
  • Install or upgrade issues that require your immediate attention (flashes)
  • Latest service packs and patches for all the components


This section provides information about the preparation you must do before installing or upgrading any component of the BMC Remedy ITSM Suite.


This section provides information about the steps for performing a fresh installation.


This section provides an interactive upgrade quick start guide that will help to understand the upgrade process.


Video: Remedy Interactive Upgrade Tool and Deployment Space

This video demonstrates the new Remedy Interactive Upgrade Tool and Deployment space which simplifies the process of upgrading to BMC Remedy IT Service Management 8.1.xx.

To view in full-screen mode, in the control bar select YouTube then click the Full Screen icon.

Related documentation

For information on other procedures, refer to the respective product documentation:

  • BMC Remedy Action Request System 8.1
  • BMC Atrium Core 8.1
  • BMC Remedy IT Service Management Suite 8.1
  • BMC Service Request Management 8.1
  • BMC Service Level Management 8.1
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