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Hardware requirements for Drift Management

Ensure that the BMC Remedy Action Request (AR) System server meets the minimum hardware requirements described here. Installing applications on an underpowered server can result in unexpected system behavior, including installation errors, slow response time, and sudden application stoppages. 

The hardware requirements for any given environment depend on the size and amount of activity you expect. This section describes minimum requirements. 

In most cases, BMC recommends that you perform an analysis of your organization's needs to determine the hardware requirements for your installation.

Minimum requirements

The minimum requirements given are intended for use in nonproduction, proof of concept, or small development environments. Using the minimum requirements, you can install the AR System server, launch the BMC Remedy User Tool, and view the AR System sample application without further customization on a Windows-based server.

Note

The following requirements are for Windows-based servers. UNIX servers have comparable hardware requirements. They do not include database minimum requirements, which vary by vendor. See the database vendor's documentation for recommended database system requirements.

 Drift Management hardware requirements

The Drift Management hardware requirements increase when you install applications that run on top of AR System. The following section describes the minimum hardware requirements for an AR System server and one complex application (for example, the Drift Management application), in a production environment, on a Windows-based server. Following table lists the hardware requirements:

RequirementValue

Available RAM

Recommendations:

  • BMC recommends that your system have a minimum of 2 GB of RAM. If your system has only 1 GB, the installer will not let you proceed. It prompts you with a warning message if you have less than 2 GB RAM installed on your system.
  • Install at least 2 GB RAM, because the Drift Management installer sets the Java Heap Size to 768MB for the Job Manager Plug-In (a component used with Drift Management).
4 GB (highly recommended)
Available hard disk space7 GB
Dual processor3 GHz

Recommendation

For each additional, complex application (for example, Change Management), you require an additional 2 GB of disk space.

 BMC Remedy Mid Tier hardware requirements

When installing the BMC Remedy Mid Tier, BMC strongly recommends that you install it on a separate server, with the same minimum and recommended requirements as an AR System server. If, however, you do combine the Mid Tier and an AR System installation on the same server, see Drift Management hardware requirements for recommendations concerning that server's minimum and recommended hardware requirements. 

For more information, see Reviewing the requirements in BMC Remedy AR System online documentation.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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