This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

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Enabling entries in the armonitor and ar configuration files

If you are using a UNIX computer, you must enable the following entries that you commented out before the upgrade:

  • The arcmdbd.sh and arrecond.sh entries in the armonitor.conf file
  • The libcmdbconsolefilterapi21.sl and cmdbsvr21.sl entries in the ar.conf file

If you are using a Microsoft Windows computer, you must enable the arcmdbh.exe and arrecond.exe entries in thearmonitor.cfg file.

To enable the arrecond and arcmdbh entries in the armonitor file

  1. Navigate to the following location on the BMC Remedy AR System server:
    • (Windows)  AR_install_directory\Conf
    • (UNIX)  /etc/arsystem/server_name
  2. Open the armonitor.conf (UNIX) or the armonitor.cfg (Windows) file in a text editor.
  3. In the armonitor.conf file, locate the lines that include arcmdbd.sh and arrecond.sh.
    In the armonitor.cfg file, locate the lines that include arcmdbd.exe and arrecond.exe.
  4. Remove the number sign (#) from the start of the line.
  5. Save the file.

To enable the libcmdbconsolefilterapi21 and cmdbsvr21 entries in the ar.conf file

  1. Open the ar.conf file.
  2. Locate the lines that include the following:
    • Plugin: /usr/arsystem/norad/cmdb/server/bin/libcmdbconsolefilterapi21.sl
    • Load-Shared-Library: cmdbsvr21.sl
  3. Remove the number sign (#) from the start of the line.
  4. Save the file.
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