This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Duplicating the production server installations

Using the following tables, note the exact version and patch level of the software that is installed on your production server.

BMC Remedy Action Request (AR) System and BMC Remedy IT Service Management (ITSM) product versions for your environment



Patch level

BMC Remedy AR System and associated components

BMC Atrium Core

BMC Remedy ITSM Suite

BMC Service Level Management

BMC Service Request Management

BMC Remedy Knowledge Management

 Non-BMC Remedy ITSM product versions for your environment

ProductVersionPatch level
BMC Service Impact Manager  
Integration for BMC Remedy Service Desk  
BMC ProactiveNet Performance Management  

Ensure that you have backups of all versions listed. Download the product files from the Licensed Products tab of the BMC Software Electronic Product Download (EPD) website (


You might need to perform multiple downloads per product. For example, to upgrade to BMC Remedy ITSM Suite 7.03 Patch 009, you must also download 7.03, 7.03 Patch 007, and 7.03 Patch 009. You can find the version and product information in the Shared Application Properties form.

To install the required software

Complete the following procedure to install each product and application listed in the previous tables.


If you have a version of BMC Remedy ITSM Suite that is earlier than 7.0.03 or a version of BMC Remedy Knowledge Management that is earlier than 7.6.04 in your stack, BMC Remedy ITSM Suite requires a full installation and you will not be able to use LOADAPP_SKIP mode. These product versions do not support the mode that is set in step 3 in the following procedure.

  1. Install all BMC Remedy AR System components that match the versions previously identified on the production server. If you are using different locales, select your target locales to install applicable language packs.
    Ensure that you use the same BMC Remedy AR System instance name, BMC Remedy AR System database administrator name (usually ARAdmin) and password, and table space names, including temp space.
  2. Install all required BMC Atrium Core components.
  3. Set the following environment variables to true (true value must be lowercase):

    • BMC_AR_LOADAPP_SKIP = true

    • BMC_LOADAPP_SKIP = true

      This setting enables the application installers to conduct only the OS-level installation without loading the application onto the database.


      For the remaining staging preparation steps, conducting English-only installations is sufficient for BMC Remedy applications such as BMC Remedy ITSM, BMC Service Request Management, BMC Service Level Management, and BMC Remedy Knowledge Management.

  4. Install all applicable BMC Remedy ITSM Suite components and the required version patch.

  5. If applicable, install the following applications and integrations and the required version patch for each:

    • BMC Service Level Management

    • BMC Service Request Management. For 2.2.x, you do not need to install the subsequent patches; installing the base version is sufficient.

    • BMC Remedy Knowledge Management

    • BMC Service Impact Manage

    • Integration for BMC Remedy Service Desk

    • BMC ProactiveNet Performance Management

  6. Remove the BMC_AR_LOADAPP_SKIP=true and BMC_LOADAPP_SKIP=true environment variables.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.