Data changes during an upgrade installation from BMC Remedy ITSM 7.0.03 patch 009 to ITSM 8.1
This section provides information about the forms into which BMC Software loads new or modified data and about the ARX files:
- Finding data that will be imported during an upgrade
- Forms for new or modified imported data
- Migrating Asset Lifecycle data from CMDB
- Viewing ARX file layout
For BMC Remedy ITSM 7.6.04 and later, the ARX files have been consolidated to improve installer performance.
Back up your database and export your data customizations to an ARX file before you run the BMC Remedy ITSM installer. You can import your customized data into a BMC Remedy ITSM 7.6.04 or later form after the BMC Remedy ITSM installation is finished