This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Components installed by the BMC Remedy ITSM Suite Preconfigured Stack installer

The BMC Remedy IT Service Management (ITSM) Suite Preconfigured Stack version 8.1.00 installation program has been simplified. When you run the installation program, the installer asks you to select the type of installation that you want to perform, from the following types:

  • BMC Remedy Action Request (AR) System server
  • BMC Remedy Mid-Tier
  • BMC Remedy AR System clients

Depending on the type of installation that you select, a certain set of applications is installed as part of the BMC Remedy ITSM Suite Preconfigured Stack 8.1.00 installer:

Type of installationApplications that are installed
AR System server
  • BMC Remedy AR System components:
    • BMC Remedy AR System:
      • AREA LDAP Directory Service Authentication
      • ARDBC LDAP Directory Service Data Access
      • Web Services plug-in
      • Simple Network Management Protocol (SNMP)
      • Full Text Search (FTS) Engine
    • BMC Remedy Approval Server
    • BMC Remedy Assignment Engine
    • BMC Remedy Email Engine
    • BMC Remedy Flashboards
  • BMC Atrium Core:
    • BMC Atrium CMDB
    • Product Catalog
    • Atrium Impact Simulator Engine
    • Atrium Integrator
  • BMC IT Service Management Suite:
    • BMC Asset Management
    • BMC Change Management
    • BMC Service Desk
    • BMC Knowledge Management
  • BMC Service Level Management
  • BMC Service Request Management
BMC Remedy Mid Tier

BMC Remedy Mid-Tier

BMC Remedy AR System clients
  • BMC Remedy Migrator
  • BMC Remedy Developer Studio
  • BMC Remedy Data Import


You can select all three options during installation or run the installation program again to install them separately. 

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