This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Completing the installation parameters

The following installation parameters require information to complete the installation:

 Common installation parameters for all operating system and database combinations
  • Installation location
  • JRE Path — 64-bit JRE path (for all components)
  • BMC Remedy AR System Server Admin Name
  • BMC Remedy AR System Server Admin Password
  • BMC Remedy AR System Server TCP Port
  • BMC Remedy AR System Server Name Alias — Ensure that the server is registered in the DNS server and that you can use the ping command to connect to it.
  • BMC Remedy AR System Server Host Name or IP Address — Host name of the physical or virtual system on which the BMC Remedy AR System server will be installed
  • BMC Remedy AR System Server DB Port — For example, the default for SQL Server is 1433.
  • BMC Remedy AR System Server DB Login ID — User name of the administrator who has permission to create and modify BMC Remedy AR System objects. The default is ARAdmin, but you can enter another name in this field. (If you use another name, ensure that you remember it.)
  • BMC Remedy AR System Server DB Password — The default is AR#Admin#, but you can enter another name in this field. The default password might not follow your company's standards. (If you use another password, ensure that you remember it.) If a password already exists, enter that password.
  • BMC Remedy AR System Data file Name
  • BMC Remedy AR System Log file Name
  • AR Server License Key
  • Database Administrator User Name
  • Database Administrator Password
  • DB Server Host Name or IP Address
  • Local DSO User Password
  • Mid Tier Administration Password
  • Application Service Password
  • Tomcat Installation Directory

Note

Because portmapper is used, you cannot specify the AR System Server port value during installation.

 Additional parameters for the Microsoft Windows 2008 (64-bit) and Microsoft SQL Server 2008 (64-bit) operating system and database combination
  • BMC Remedy Mid Tier home directory — Location of the folder that stores definition folders and user-specific configurations, such as preferences and saved searches
  • BMC Remedy Developer Studio home path
  • BMC Remedy Developer Studio Workspace folder — Location for storing BMC Remedy Developer Studio projects
  • Authentication Method:
    • Windows Authentication (Windows Login and Windows Password)
    • SQL Server Authentication
 Additional parameter for Oracle Solaris 10 and Oracle Database 11g, Red Hat Enterprise Linux 5 and Oracle 11g, and Microsoft Windows Server 2008 and Oracle 11g operating system and database combinations
  •  Database client home path

 Language parameter

From version 8.1.01 onward, you can install the following language packs:

  • English only
    For silent installation, update the following parameter in the silent options file:
    BMC_USER_SELECTED_VIEW_LANGUAGES=en
  • All languages
    For silent installation, update the following parameter in the silent options file:
    BMC_USER_SELECTED_VIEW_LANGUAGES=en;de;es;fr;it;ja;ko;zh_CN;pt_BR

Note

If you want to install English only, and you subsequently install additional languages, you must run the stand-alone installer to install the additional languages. You cannot rerun the installer to add languages.

Was this page helpful? Yes No Submitting... Thank you

Comments