This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

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Checking for a missing DLL file (Windows 2003)

In Windows 2003 environments only, you see the following error if the framedyn.dll file is not in the system directory:

This Application has failed to start because Framedyn.Dll missing

As a result, the installer cannot capture available memory. To fix the problem, Microsoft has published the following Knowledge Base entry and workaround to replace the missing framedyn.dll file:
http://support.microsoft.com/kb/319114

To replace the framedyn.dll file

  1. Click Start, and then Run.
  2. In the Open box, type %systemroot%\system32\dllcache, and then click OK.
  3. Right-click framedyn.dll, and then click Copy on the shortcut menu that appears.
  4. Click Start, and then Run.
  5. In the Open box, type %systemroot%\system32\wbem, and then click OK.
  6. From the Edit menu, select Paste.
    If you are prompted to replace the existing file, click Yes.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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