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BMC Service Request Management checks

This topic covers information on the prechecks performed by the BMC Remedy Configuration Check utility for BMC Service Request Management. It also describes the expected results of the checks and corrective actions to be taken if a check fails. The following checks are included:

Install Space Availability Check for SRM

Description

This check validates the available space on the partition on which you want to install BMC Service Request Management. A minimum of 4.5 GB free space required.

Note: 

You must provide the partition name to this check as an input in one of the following ways:

  • Run the PATH command in interactive command-line mode.
  • Enter the path in the Temp Dir field in GUI mode.
  • Set the <tempDir> variable in the configuration file (configchecker_config.xml).
TypePre-upgrade check
Check performed and expected result

If 4.5 GB or more free space is available, the check is successful. Otherwise, the check fails and reports an error.

Corrective ActionFree up 4.5 GB or more space on the partition.

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License check for BMC Applications

Description

This check validates the license for following:

  • BMC Remedy Action Request System server
  • BMC Service Request Management
  • BMC:Financial Mgmt Application
TypePre-upgrade check
Check performed and expected result

If the BMC Remedy AR System server has a valid license for given applications, the check is successful. Otherwise, the check fails and returns an error message showing the names of applications that do not have valid licenses.

Corrective ActionAcquire the required license from BMC and apply it on the target BMC Remedy AR System server from AR System Administration Console > Add or Remove License.

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RAM Availability Check for SRM

DescriptionThis check validates the available physical memory (the RAM) required for BMC Service Request Management installation. A minimum of 3 GB of physical memory required.
TypePre-upgrade check
Check performed and expected result

If the available RAM is 3 GB or more, the check is successful. Otherwise, the check fails and returns and error message that shows the required memory and the available memory.

Corrective ActionIncrease the physical memory to 3 GB or more.

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Temp Space Availability Check for SRM

Description

This check validates the temporary space available for the partition. A minimum of 1.5 GB free temporary space is required. 

Note: 

You must provide the path of the Temp directory to this check as an input in one of the following ways:

  • Run the PATH command in interactive command-line mode.
  • Enter the path in the Temp Dir field in GUI mode.
  • Set the <tempDir> variable in the configuration file (configchecker_config.xml).
TypePre-upgrade check
Check performed and expected result

If available free space is 1.5 GB or more, the check is successful. Otherwise, the check fails and returns an error.

Corrective ActionFree up 1.5 GB or more space on the partition.

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Version check for BMC Applications

Description

This check validates the version of following components of BMC applications:

  • BMC Remedy Action Request System server
  • Assignment Engine
  • Approval Server
  • Product Catalog
TypePre-upgrade check
Checks performed and expected result

The following validations are performed:

  • If the version of all of the listed components on the target server is 8.1.00, the check passes. Otherwise, it fails and reports an error.
  • If any of the listed applications is not present on the target system, the check is not executed, and it returns a warning about a precondition.
Corrective Action

Before you install BMC Service Request Management 8.1.00, perform the following actions:

  • If the version of all the listed applications on the target server is not 8.1.00, upgrade them to version 8.1.00.
  • If any of the listed applications is not present on the target system, install version 8.1.00 of the required application.

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Related Topics

BMC Remedy AR System checks

BMC Atrium Core checks

BMC Remedy ITSM checks

BMC Service Level Management checks

BMC Remedy ITSM Preconfigured Stack Installer checks

Unified Data Management (UDM) checks

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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