BMC Service Request Management checks
This topic covers information on the prechecks performed by the BMC Remedy Configuration Check utility for BMC Service Request Management. It also describes the expected results of the checks and corrective actions to be taken if a check fails. The following checks are included:
Install Space Availability Check for SRM
| Description | This check validates the available space on the partition on which you want to install BMC Service Request Management. A minimum of 4.5 GB free space required. Note: You must provide the partition name to this check as an input in one of the following ways:
|
|---|---|
| Type | Pre-upgrade check |
| Check performed and expected result | If 4.5 GB or more free space is available, the check is successful. Otherwise, the check fails and reports an error. |
| Corrective Action | Free up 4.5 GB or more space on the partition. |
License check for BMC Applications
| Description | This check validates the license for following:
|
|---|---|
| Type | Pre-upgrade check |
| Check performed and expected result | If the BMC Remedy AR System server has a valid license for given applications, the check is successful. Otherwise, the check fails and returns an error message showing the names of applications that do not have valid licenses. |
| Corrective Action | Acquire the required license from BMC and apply it on the target BMC Remedy AR System server from AR System Administration Console > Add or Remove License. |
RAM Availability Check for SRM
| Description | This check validates the available physical memory (the RAM) required for BMC Service Request Management installation. A minimum of 3 GB of physical memory required. |
|---|---|
| Type | Pre-upgrade check |
| Check performed and expected result | If the available RAM is 3 GB or more, the check is successful. Otherwise, the check fails and returns and error message that shows the required memory and the available memory. |
| Corrective Action | Increase the physical memory to 3 GB or more. |
Temp Space Availability Check for SRM
| Description | This check validates the temporary space available for the partition. A minimum of 1.5 GB free temporary space is required. Note: You must provide the path of the Temp directory to this check as an input in one of the following ways:
|
|---|---|
| Type | Pre-upgrade check |
| Check performed and expected result | If available free space is 1.5 GB or more, the check is successful. Otherwise, the check fails and returns an error. |
| Corrective Action | Free up 1.5 GB or more space on the partition. |
Version check for BMC Applications
| Description | This check validates the version of following components of BMC applications:
|
|---|---|
| Type | Pre-upgrade check |
| Checks performed and expected result | The following validations are performed:
|
| Corrective Action | Before you install BMC Service Request Management 8.1.00, perform the following actions:
|
Related Topics
BMC Service Level Management checks
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