This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

BMC Remedy ITSM Suite components and installers

The following image shows you where to install the BMC Remedy IT Service Management (ITSM) Suite components:

Downloading products

This section explains how to download one or more BMC Remedy ITSM applications using the direct links.

Remedy ITSM Suite product installers for version 8.1.02

The following table lists the installers for the products in the Remedy ITSM Suite. The links listed in this table directly take you to the respective installation pages on the BMC EPD website. The EPD links provided in the following table enable you to download installer for products, patches, and documentation for the given product from a single pane. You can also review the license information for each product on the same page. This list does not represent the order in which you must run the installers. For the order, see Installing or Upgrading.

  1. From the List of installers table, click the link for the product that you want to install.
    The product EPD links page appears for the given product as displayed in the following snapshot. 
  2. To view platform specific installation links, click the Platform drop-down box and select the required platform.
  3. To download patch installers for the released product, click Patches.
    The list of released patches appears in the table on the page.
  4. To download offline documentation and help for the product, click Documentation on the product EPD links page.
    To make Help available to application users, you must install it on a computer that is running a web server, which is typically a different computer from the computer on which the application is installed. You can install the Help system on the computer on which you have installed BMC Remedy Mid Tier.  For details, see Installing help for application components.

List of installers

Product or componentInstallation linkAdditional information
BMC Remedy AR System
BMC Remedy AR System serverBMC Remedy AR System installer

Installs the following features:

  • BMC Remedy AR System server
    • BMC Remedy AR System server
    • BMC Remedy Email Engine
    • BMC Remedy Approval Server
    • Assignment Engine
    • Flashboards
  • Mid Tier components:
    • BMC Remedy Mid Tier
    • Apache Tomcat JSP engine
    • (Windows only) BMC Remedy ODBC DLLs and driver for SAP Crystal Reports
    • (Windows only) ARWebReportViewer application
  • BMC Remedy AR System client components
    • BMC Remedy Developer Studio (and the Localization Toolkit)
    • BMC Remedy Data Import
    • Atrium Integrator Spoon

Note: The Clients option is Windows only; it is not available for Linux or UNIX.

It also installs the following plug-ins:

  • AR External Authentication (AREA) LDAP
  • AR System Database Connectivity (ARDBC) LDAP
  • Web Services
  • Simple Network Management Protocol (SNMP)
  • Full Text Serach (FTS)
BMC Atrium Core
BMC Atrium CoreBMC Atrium Core installer

Installs the following features:

  • BMC Atrium CMDB
  • Reconciliation Engine
  • Normalization Engine

Note: You cannot install BMC Atrium CMDB on a remote AR System server. You must install BMC Atrium CMDB on the computer on which BMC Remedy AR System is installed.

  • BMC Atrium Core Web Services
  • BMC Atrium Core Web Registry

Note: Install BMC Atrium CMDB on a computer other than the one on which BMC Atrium Core Web Services and BMC Atrium Core Web Registry are installed. Also, install BMC Atrium Core Web Services and BMC Atrium Core Web Registry on the same computer.

  • BMC Atrium Integrator server

Note: Install BMC Atrium Integrator server on the computer on which you have installed BMC Remedy AR System server.

  • Atrium Integrator client

Notes:

  • The Atrium Integrator client is supported only on Windows.
  • You cannot install the Atrium Integrator client on the same computer on which the Atrium Integrator server is installed.
BMC Remedy ITSM applications
BMC Remedy ITSM core applicationsBMC Remedy ITSM Suite installer

Installs the following features:

  • BMC Service Desk (includes BMC Incident Management and BMC Problem Management)
  • BMC Asset Management
  • BMC Change Management
  • BMC Knowledge Management
  • Multi-tenancy fixes

Note: During the installation, the Multi-tenancy Workflow Customization Information panel appears if you installed the 8.1 version of BMC Service Request Management.

BMC Service Level Management
BMC Service Level ManagementBMC Service Level Management installer 

Installs the following components:

  • BMC Service Level Management Primary Server
  • BMC Service Level Management Collector
  • BMC Service Level Management Collection Point
BMC Service Request Management
BMC Service Request ManagementBMC Service Request Management installerInstalls BMC Service Request Management and upgrades Data Visualization modules.

Note: If you are upgrading from BMC Service Request Management 2.2.00 to BMC Service Request Management 8.1.00, you must also upgrade the Data Visualization modules used in the Request Entry Console and Visual Process views.

BMC Remedy ITSM Process Designer
BMC Remedy ITSM Process Designer

BMC Remedy ITSM Process Designer installer


Installs the Process Designer.

BMC Atrium Single Sign-On
BMC Atrium Single Sign-OnBMC Atrium Single Sign-On installerNote: Do not install BMC Atrium Single Sign-On on a computer on which you have installed BMC Remedy Mid tier or the BMC Remedy AR System server.
Tools and utilities
Best Practice Conversion UtilityBest Practice Conversion Utility installer

Note: Obtain the latest version of the BPCU and the hash file from the BMC Developer Network Community website.

BMC Remedy MigratorBMC Remedy Migrator installer

Note: Always download and install the latest BMC Remedy Migrator version available when you are migrating delta data.

Other components
Additional language packsRespective installers

You can install additional language packs during or after installation.

Minimum set of features needed to install other BMC products

The following table lists the minimum set of features you need when installing other BMC products:

ComponentMinimum features
BMC Atrium Core
  • AR System server
  • Approval Server
  • Assignment Engine
  • Atrium Integrator Spoon
BMC Remedy ITSM
  • AR System server
  • Approval Server
  • Assignment Engine
  • Atrium Integrator Spoon
  • Full Text Search (FTS) Configuration if you plan to install BMC Knowledge Management
BMC Service Request Management
  • AR System server
  • BMC Remedy Approval Server
  • Assignment Engine
  • Atrium Integrator Spoon
BMC Service Level Management
  • AR System server
  • BMC Remedy Approval Server
  • Assignment Engine

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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