This documentation applies to the 8.1 version of Remedy ITSM Deployment, which is in "End of Version Support." You will not be able to leave comments.

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BMC Remedy ITSM Preconfigured Stack Installer checks

This topic covers information on the checks performed by the BMC Remedy Configuration Check utility for the BMC Remedy ITSM Preconfigured Stack Installer. It also describes the expected results of the checks and the corrective actions to be taken if a check fails. The following checks are included:

Disk Space Availability Check for SSI

Description

This check validates the available space on a given partition. A minimum of 20 GB free space is required.

Note: 
You must provide the partition name to this check as an input in one of the following ways:

  • Run the PATH command in interactive command-line mode.
  • Enter the path in the Temp Dir field in GUI mode.
  • Set the <tempDir> variable in the configuration file (configchecker_config.xml).
TypePre-upgrade check
Check performed and expected result

If 20 GB or more free space is available, the check is successful. Otherwise, the check fails and reports the available memory and required memory in an error message.

Corrective Action

Free up 20 GB or more space on the partition.

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RAM Availability Check for SSI

Description

This check validates the available physical memory (RAM) required for BMC Remedy ITSM Preconfigured Stack Installer installation. A minimum of 8 GB of RAM is required.

TypePre-upgrade check
Check performed and expected result

If the available free RAM is 8 GB or more, the check is successful. Otherwise, it fails and reports the required memory and the available memory in an error message.

Corrective Action

Increase the free RAM to 8 GB or more.

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Temp Space Availability Check for SSI

DescriptionThis check validates the free space available in the Temp directory . The minimum free space available must be 1.5 GB.

Note:
You must provide the path of the Temp directory to this check as an input in one of the following ways:

  • Run the PATH command in interactive command-line mode.
  • Ente the path in the Temp Dir field in GUI mode.
  • Set the <tempDir> variable in the configuration file (configchecker_config.xml).
TypePre-upgrade check
Check performed and expected resultIf 1.5 GB or more space is free, the check is successful. Otherwise, the check fails and reports an error.
Corrective ActionFree up 1.5 GB or more space on the partition.

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Related Topics

BMC Remedy AR System checks

BMC Atrium Core checks

BMC Remedy ITSM checks

BMC Service Level Management checks

BMC Service Request Management checks

Unified Data Management (UDM) checks

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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